Nyasia Snipes

• Unloaded, inspected, and stored damaged and returned products.
• Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
• Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
• Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
• Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
• Assisted in the preparation of monthly reports on returns processing performance, providing valuable insights for continuous improvement efforts.
• Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
• Responded proactively and positively to rapid change.
• Investigated and resolved customer inquiries and complaints quickly.

• Kept warehouse up to safety and health regulations at all times.
• Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
• Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
• Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
• Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
• Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
• Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
• Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Sort and scan packages and labels

CONTRACT/ TEMP POSTION/SEASONAL

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Streamlined check-in processes, reducing wait times for guests.
• Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Confirmed appointments, communicated with clients, and updated client records.
• Collected Type payments, processed transactions and updated relevant records.
• Handled assignments independently with good judgement and critical thinking skills.