Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Nyasia Telp

The Bronx,NY

Summary

Logical data analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with several years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes. Self-motivated Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Data Analyst

Nicole Davis
The Bronx, NY
11.2022 - Current
  • Provided data-driven solutions to support decision making.
  • Gathered requirements from stakeholders to design data models and reports.
  • Developed dashboards with Tableau to monitor key performance indicators.
  • Created predictive models to forecast customer behavior.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.

Customer Service Representative

Crystal Smith
Baltimore, MD
03.2021 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Virtual Assistant

Carol Thomas
Baltimore, MD
05.2019 - 12.2020
  • Organized and managed calendars, appointments, and travel arrangements for clients.
  • Created invoices and tracked payments received from customers.
  • Managed customer inquiries through email and telephone communication.
  • Assisted in the development of marketing materials such as brochures and flyers.
  • Scheduled meetings with stakeholders via video conferencing tools.
  • Transcribed audio recordings into written format according to specified guidelines.
  • Handled data entry tasks to help client spend more time on executive commitments.

Education

Associate of Arts - Criminal Justice

Borough of Manhattan Community College of The City University of New York
New York, NY
06-2026

High School Diploma -

Mott Haven Community High School
Bronx, NY
06-2023

Skills

  • Process Mapping
  • Data Validation
  • Report Writing
  • Process Improvement
  • Technical Writing
  • Attention to Detail
  • Strong Work Ethic
  • Sales expertise
  • Customer consulting
  • Multi-Task Management
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Calendaring
  • Proofreading
  • Spreadsheet Management
  • Document Preparation
  • Meeting Scheduling
  • Proposal Writing
  • Correspondence Writing
  • Appointment Coordination
  • Spreadsheet tracking
  • Scheduling
  • Database Administration

Affiliations

  • Reading
  • Painting
  • Zoo Walks

Timeline

Data Analyst

Nicole Davis
11.2022 - Current

Customer Service Representative

Crystal Smith
03.2021 - 12.2023

Virtual Assistant

Carol Thomas
05.2019 - 12.2020

Associate of Arts - Criminal Justice

Borough of Manhattan Community College of The City University of New York

High School Diploma -

Mott Haven Community High School
Nyasia Telp