Nyasia Weatherly
Spartanburg,SC
Summary
Experienced professional skilled in customer service, laboratory testing, and operations management. Adept at maintaining quality standards, solving problems, and working collaboratively to meet deadlines. Proven ability to communicate effectively, manage workflows, and train team members to ensure operational success.
Overview
7
7
years of professional experience
Work History
Lab Testing Technican
The Blood Connection
Greenville , SC
01.2025 - Current
- Conducted routine testing of blood products for safety and quality assurance.
- Collaborated with team members to ensure efficient workflow and timely results delivery.
- Provided technical support for product development teams in resolving issues related to software quality assurance.
- Executed regression, integration, and system-level testing.
- Maintained detailed records of all test results and reported findings to stakeholders in a timely manner.
Remote Contact Center Representative
TD Bank
Greenville, SC
02.2023 - 12.2024
- Delivered high-quality customer service by assisting clients with banking inquiries, resolving issues, and achieving a 98% first-contact resolution rate.
- Provided technical and account support through phone, email, and chat, ensuring a seamless customer experience.
- Accurately documented customer interactions in CRM software to improve services and provide feedback to internal teams.
- Handled sensitive customer information with discretion, ensuring privacy, and adherence to compliance guidelines.
Operations Lead
Prospect American Airlines
Charlotte, North Carolina
05.2020 - 11.2024
- Led daily operations ensuring compliance with safety and regulatory standards.
- Coordinated team schedules to optimize workflow and resource allocation.
- Managed inventory control processes to maintain stock accuracy and availability.
- Trained new staff on operational procedures and company protocols.
- Implemented process improvements to enhance efficiency in service delivery.
- Oversaw equipment maintenance ensuring reliability and operational readiness.
Outside Sales Representative
Spectrum
Greenville, South Carolina
01.2019 - 11.2020
- Consistently met and exceeded sales targets by presenting bundled service options to prospective and existing customers.
- Maintained exceptional customer service during sales calls, addressing client needs, and ensuring satisfaction.
- Referred non-sales customer inquiries to the appropriate departments, ensuring timely resolutions.
Education
Bachelor of Science - Biology
Johnson C. Smith University
Charlotte, NC12-2024
Skills
- Sales strategy
- Customer relationship management
- Technical troubleshooting
- Time management
- Effective communication
- Process improvement
Timeline
Lab Testing Technican
The Blood Connection
01.2025 - Current
Remote Contact Center Representative
TD Bank
02.2023 - 12.2024
Operations Lead
Prospect American Airlines
05.2020 - 11.2024
Outside Sales Representative
Spectrum
01.2019 - 11.2020
Bachelor of Science - Biology
Johnson C. Smith University
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