Summary
Overview
Work History
Education
Skills
Timeline
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Nyayiel Lok

San Diego,CA

Summary

Dynamic, results-driven, and dedicated Customer Service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Retail Sales Associate

Forever 21
08.2018 - 05.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Customer Service Sales Representative

Nordstrom
05.2019 - 08.2019
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Lead Sales Associate

Soundbalance
09.2019 - 11.2020
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Delivered excellent customer service for repeat business and referrals.

Receptionist

Sunrise of Sabre Springs
09.2021 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Caregiver

Senior Helpers
04.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Education

High School Diploma -

Gompers Preparatory Academy
San Diego
05.2018

California State University Channel Islands
Camarillo, CA
08.2018 - 05.2020

Skills

  • Communication
  • Problem-solving abilities
  • Active Listening
  • Microsoft Excel
  • Customer satisfaction measurement
  • Organization skills
  • Relationship Building
  • Sales Techniques

Timeline

Caregiver

Senior Helpers
04.2022 - Current

Receptionist

Sunrise of Sabre Springs
09.2021 - 04.2022

Lead Sales Associate

Soundbalance
09.2019 - 11.2020

Customer Service Sales Representative

Nordstrom
05.2019 - 08.2019

Retail Sales Associate

Forever 21
08.2018 - 05.2019

California State University Channel Islands
08.2018 - 05.2020

High School Diploma -

Gompers Preparatory Academy

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Nyayiel Lok