Nychole Garcia
Laveen,Arizona
Summary
Detail oriented individual offering exceptional communication, leadership, and organizational skills; easily adaptive to change in any work environment. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10-15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
23
23
years of professional experience
Work History
Air Distribution Project Manager
Varitec Solutions
05.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines and provided detailed project status updates to stakeholders and executive management.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Prepared and submitted project invoices for review and approval.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Negotiated and managed third-party contracts related to project deliverables.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Account Manager
SWIFT TRANSPORTATION
09.2021 - 05.2023
- Facilitate/coordinate new business on customer accounts as well as monitor and communicate new business and leads with planning groups.
- Coordinate schedule delivery with designated contacts.
- Evaluate driver hours and DOT requirements in line with current regulatory standards.
- Create manual customer load orders including pick-up and delivery windows, billing, weight, and number of pieces and coordinate delivery with designated contacts.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Project Manager
TRANE TECHNOLOGIES
02.2019 - 09.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Analyze assigned projects, establish schedules and project parameters by reviewing accuracy of project proposals and submittals.
- Responsible for maintaining the accuracy of purchase orders and change orders to ensure expenses are within the project proposal.
- Create and retain accurate and comprehensive records of each project through internal systems such as Trello/OneNote, ensuring all important documentation and conversations related to the project are captured.
- Coordinate with manufacturers to ensure project deadlines align by maintaining constant communication.
- Responsible for project cash-flow management; progress bill, collection support and monitoring, and resource management.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
Customer Service Account Manager
SWIFT TRANSPORTATION
07.2016 - 02.2019
- Monitor daily and weekly forecasts for assigned customer capacity.
- Monitor and communicate truck loads with customers including resolving escalations via email, telephone, or associated websites.
- Coordinate schedule delivery with designated contacts.
- Evaluate driver hours and DOT requirements in line with current regulatory standards.
- Create manual customer load orders including pick-up and delivery windows, billing, weight, and number of pieces.
ROP Analyst
GOLDEN STATE FOODS
08.2009 - 04.2015
- Analyze client data to assist with online ordering and forecasting of products. Validated results and performed quality assurance to assess accuracy of data.
- Performed inventory control analysis to provide cost-savings and operational success of individual stores.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, special requests, and referring unresolved grievances to designated departments for further investigation.
- Provide clients information about products or services, record new orders, cancel accounts, and adjust pending orders.
- Validated results and performed quality assurance to assess accuracy of data.
Senior Customer Service Rep
GOLDEN STATE FOODS
02.2007 - 08.2009
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Established strong rapport with customers, fostering long-term relationships and repeat business.
Operations Specialist
UNITED STATES NAVY
11.2000 - 06.2007
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Lead a team of five to ten sailors, coordinating their daily work schedule and individual work assignments.
- Operate a variety of computer-interfaced detection, tracking and height-finding radars.
- Collected, monitored and evaluated US Navy requirements to achieve desired training.
Education
Completed coursework towards Business -
Grand Canyon University
Phoenix, AZ12.2010
High School Diploma -
Las Cruces High School
Las Cruces, NM06.1999
Skills
- Over 20 years of experience with Windows, Microsoft Office, Publisher and Excel
- Systems: Proficient in AS400, One Network, Oracle, Retalix, OBIEE, Citrix, OneNote, Trello among others with Technical Understanding
- Project estimation and bidding
- Scope and Document Management
- Budgeting and Forecasting
- Stakeholder Communications and Customer Relations
- Project Management, Planning and Scheduling
Timeline
Air Distribution Project Manager
Varitec Solutions
05.2023 - Current
Account Manager
SWIFT TRANSPORTATION
09.2021 - 05.2023
Project Manager
TRANE TECHNOLOGIES
02.2019 - 09.2021
Customer Service Account Manager
SWIFT TRANSPORTATION
07.2016 - 02.2019
ROP Analyst
GOLDEN STATE FOODS
08.2009 - 04.2015
Senior Customer Service Rep
GOLDEN STATE FOODS
02.2007 - 08.2009
Operations Specialist
UNITED STATES NAVY
11.2000 - 06.2007
Completed coursework towards Business -
Grand Canyon University
High School Diploma -
Las Cruces High School
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