Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nycol Nunn

Keller,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Travel Consultant

Bannockburn Travel
01.2007 - 09.2009
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
  • Organized trips for individual, family and business travelers.
  • Handled sensitive information with professionalism and discretion.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
  • Maintained and updated corporate traveler profiles with current information.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.

Corporate Travel Consultant

Travelocity
04.2004 - 12.2006
  • Booked tickets for air, rail and ground transportation.
  • Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.
  • Booked transportation and coordinated schedules for conferences and meetings.
  • Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.

Corporate Travel Consultant/Procurement Assistant

Omni Hotels & Resorts
09.2001 - 04.2004
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.
  • Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.

Education

High School Diploma -

Rocky Mountain High School
Fort Collins, CO
06.1991

Skills

  • Inbound and Outbound Calling
  • Exceptional Communicator
  • Travel Itineraries
  • Administrative and Office Support
  • Customer Complaint Resolution
  • Understanding Customer Needs

Certification

  • Certified 200 Hour Yoga Teacher - 2021

Timeline

Travel Consultant

Bannockburn Travel
01.2007 - 09.2009

Corporate Travel Consultant

Travelocity
04.2004 - 12.2006

Corporate Travel Consultant/Procurement Assistant

Omni Hotels & Resorts
09.2001 - 04.2004

High School Diploma -

Rocky Mountain High School

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Nycol Nunn