Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development with 18 years of experience in the food industry. Motivates employees to exceed customer expectations in a high-volume setting while maintaining strong quality and cost controls.
Hi, I’m
Nycole Clark
Georgetown,KY
Summary
Overview
18
years of professional experience
Work History
Little Caesars PizzaLexington, KY
General Manager
04.2004 - Current
Job overview
- Motivated staff, set clear expectations and created positive working environment for employees to perform at peak efficiency.
- Carefully interviewed, selected, trained and supervised staff.
- Led and directed team members on effective methods, operations and procedures.
- Managed 30-person team of crew members and management team of a fast food restaurant.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled credit card transactions and deposited establishment's earnings to bank.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Limited portion sizes and used garnishes to control food costs.
- Calculated and verified weekly inventories of food, beverages, equipment and supplies to purchase adequate quantities of each,
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Lafayette High SchoolLexington, KY
High School Diploma
05.2007
University Overview
Skills
- Staff Scheduling
- Health Code Compliance
- Shipment Preparation
- Waste Reduction
- Money Handling
- Food Safety and Sanitation
- Delegating Assignments and Tasks
- Customer Loyalty
- Inventory and Supply Control
- Teamwork and Collaboration
- High-Volume Environments
- Suggestive Selling
- Portion and Cost Control
Timeline
General Manager
Little Caesars Pizza
04.2004 - Current
Lafayette High School
High School Diploma
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