Nycole Haughton
Fort Smith,AR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Foundever
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Afs Business Solutions
06.2022 - Current
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Snelling Personnel Svc
02.2022 - 06.2022
- Provided primary customer support to internal and external customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Alorica
02.2021 - 12.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained and managed customer files and databases.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
Delivery Driver
Domino's Pizza
09.2018 - 05.2020
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed records of deliveries and money received from customers.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Driver
Waitr
06.2018 - 09.2018
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Followed all relevant traffic laws and safety regulations.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Drove safely in various weather and road conditions to avoid accidents.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Customer Service Representative
SYKES
02.2017 - 09.2017
- Developed and updated databases to handle customer data.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded proactively and positively to rapid change.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Kmart
05.2015 - 05.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Upsold additional products and services to customers, increasing revenue.
- Restocked and organized merchandise in front lanes.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
Walmart
07.2014 - 02.2015
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided product price information to customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Greeted customers and offered assistance for increased customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Garber High School
Garber, OK05.2006
Skills
- Order Processing
- Receiving Support
- Minute Taking
- Professional Telephone Demeanor
- Computer Proficiency
- Service Standard Compliance
- Call Center Operations
- Money Handling Abilities
- Active Listening
- 10-Key
- Customer Service
- Problem-solving abilities
Timeline
Customer Service Representative
Foundever
06.2023 - Current
Customer Service Representative
Afs Business Solutions
06.2022 - Current
Customer Service Representative
Snelling Personnel Svc
02.2022 - 06.2022
Customer Service Representative
Alorica
02.2021 - 12.2021
Delivery Driver
Domino's Pizza
09.2018 - 05.2020
Driver
Waitr
06.2018 - 09.2018
Customer Service Representative
SYKES
02.2017 - 09.2017
Cashier
Kmart
05.2015 - 05.2016
Crew Member
Walmart
07.2014 - 02.2015
High School Diploma -
Garber High School
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