Hi, I’m
NYCULA CRUZ
Griffin,GA
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
6
years of professional experience
Work History
Georgia Department Of Correction
Disciplinary Investigator
12.2022 - Current
Job overview
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Investigated employment practices or alleged violations of laws to document and correct discriminatory factors.
- Reviewed complaints and claims from workplaces about civil rights, determined validity and helped build satisfactory resolutions.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
Georgia Department Of Corrections
Correctional Officer
11.2021 - 12.2022
Job overview
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of residents individually and in groups.
Worldwide TechService
Dynamic PC Support
11.2018 - 09.2021
Job overview
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Assisted over 50 clients daily by gaining remote access to computers and manipulating applications.
- Provided on-site and remote technical support to users.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
- Installed new hardware and software, patched systems and configured settings.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Miami Dade County
Help Desk Technician
05.2017 - 11.2018
Job overview
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided basic end-user troubleshooting and desktop support.
- Monitored systems in operation and quickly troubleshot errors.
- Run command system to verify proper function of system configuration.
- Trained staff on correct usage of software system and simple trouble shooting solutions.
- Proven ability to learn quickly and adapt to new situations.
Education
Southern Crescent Technical CollegeGriffin, GA
Diploma from Cybersecurity
07.2024
Skills
- Complex Problem-Solving
- Active Listening
- Critical Thinking
- Training and Development
- Multitasking Abilities
- POST Certification
- Proficient with Microsoft applications
- Microsoft Active Directory
- Diagnosis and Troubleshooting
- Component Replacements
- Remote System Analysis
- Connectivity Software
Timeline
Disciplinary Investigator
Georgia Department Of Correction
12.2022 - Current
Correctional Officer
Georgia Department Of Corrections
11.2021 - 12.2022
Dynamic PC Support
Worldwide TechService
11.2018 - 09.2021
Help Desk Technician
Miami Dade County
05.2017 - 11.2018
Southern Crescent Technical College
Diploma from Cybersecurity
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