Nydaesia Marles
Tumwater, WA,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant 3
DSHS DDA SOLA
11.2023 - Current
- Coordinated and managed the general email inbox that received over 300 emails weekly, increasing effective planning and project management.
- Arranged and coordinated virtual and in-person meetings, events, travel, and appointments for a 30-person department.
- Organized and managed sensitive data input in over 12 excel spreadsheets, retrieving and delivering information quarterly.
- Maintained, updated, and organized over 1000 company files, both digitally and physically.
- Mentored 8-10 employees monthly to foster quality improvement and staff outcomes on boarding the program.
- Managed executive calendars by scheduling and coordinating over 50 meetings and appointments weekly while ensuring efficient time management and smooth work flows.
- Implemented individualized counseling plans for clients to incorporate short-term and long-term goals
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations, as well as, reviewed financial ledgers and statements.
- Tackled ad-hoc projects like employee engagement initiatives and internal audits , which often required cross-department networking.
- Demonstrated Technology literacy by, utilizing systems consisting of MS Word, MS PowerPoint, MS Teams, Excel, Right Fax, and MS Outlook
- Prepare labels for files and prepare purged files to be sent to the Records Center and retrieve files when needed.
- Demonstrate critical thinking and problem-solving skills.
- Coordinated amongst different department Effective planning and project management skills
PSE Clerk
United States Postal Service
09.2021 - 05.2022
- Implemented a new customer service training program, resulting in a 25% increase in positive customer feedback and a 10% decrease in customer complaints.
- Developed and implemented a system for tracking and analyzing customer transaction data, resulting in a 15% increase in revenue from postal services.
- Collaborated with the postmaster to streamline the outgoing mail process, reducing delivery times by 20% and improving overall efficiency.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Managed Troubleshoot maintenance on equipment issues assessing equipment and utilized logical analysis when to engage vendor technicians.
- Coordinated with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Compiled mail related statistics; Records incoming and outgoing mail information to track and assess mechanisms on a daily basis
- Assembled letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Scheduling Coordinator
Ashley House
05.2018 - 08.2019
- Structured and managed onboarding and orientation programs for new equipment.
- Partnered with leadership to Improve organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Collaborated amongst client, family members and clinical providers to facilitate effective transportation schedules.
- Educated patients and families on patient rights, polices and procedures.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained up-to-date knowledge of local road and traffic conditions to navigate best routes and manage patient safety.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Collaborated with clinical providers and physicians to maintain stability during transport and facilitate event-free transport.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software
Administrative Assistant 3
Western State Hospital
11.2015 - 05.2018
- Managed executive calendars, coordinated virtual, travel arrangements and meetings across multiple time zones, and implemented efficient remote office systems, demonstrating exceptional organization and communication skills.
- Assisted the executive departments with a range of tasks including managing schedules, coordinating meetings, and prepared presentations and reports
- Arranged complex schedules for personnel, managing staff census for 35+ units, conducting effective problem-solving skills and critical thinking to combat staff shortages.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Technology Literate In Google Chrome, Microsoft Office Word, PowerPoint, Excel, Outlook, SharePoint, and Teams.
Education
Bachelors - Healthcare Management
American InterContinental University
Schaumburg, ILSkills
- Project Management
- Technology proficient
- Streamlined
- Diversity
- Accelerated
- Time management
- Strategic planning
- Adaptive
- Customer Relations and Communications
Timeline
Administrative Assistant 3
DSHS DDA SOLA
11.2023 - Current
PSE Clerk
United States Postal Service
09.2021 - 05.2022
Scheduling Coordinator
Ashley House
05.2018 - 08.2019
Administrative Assistant 3
Western State Hospital
11.2015 - 05.2018
Bachelors - Healthcare Management
American InterContinental University
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