NYDEEAH MILLER
Norrsitown,PA
Summary
Dedicated real estate professional with more than 7 years overseeing diversified portfolio of Multi-Family properties. Maintained continual oversight of facilities totaling 300-500 units. Easily takes on large-scale management roles while providing meticulous monitoring of building success and safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Services Manager
UDR
King of Prussia, PA
08.2022 - Current
- Facilitate the application and move-in process, ensuring all necessary paperwork is signed, applicable monies paid, and move-in appointments scheduled
- Foster an ongoing positive relationship with residents and you deliver unsurpassed service to achieve resident retention goals
- Respond and resolve escalated resident service issues as well as track and follow up on service and move in satisfaction
- Collaborate with the team to identify and implement strategies to improve the quality of service
- Promote community's rentable items and amenities to generate additional revenue and contribute to the income goals
- Oversee Net Promoter Score (NPS) metrics as a management tool to gauge the satisfaction of the community's customer relationships and communicate resident feedback with the team
- Conduct routine site inspections to ensure that the physical aspects of the community meet established standards and implements corrective measures, as necessary
- Plan, promote, and deliver resident events and activities ensuring residents find value outside the walls of their apartment home
- Broaden social networking to improve the community image
- Comply with all Company policies and procedures related to employment.
Operations Management Trainee
Philadelphia Housing Authority
Philadelphia, PA
05.2021 - 06.2022
- Observes and executes all demonstrated responsibilities of day-to-day management, as introduced by the assigned supervisor
- Provide effective customer service to a diverse portfolio of applicants, residents, and other stakeholders
- Demonstrates acclimation to PHA's internal business systems, policies, and procedures
- Completes recertification interviews and leasing of vacant units
- Develops and implements community activities designed to enhance and improve community quality of life
- Observes experienced workers to acquire knowledge of methods, procedures, and standards required for the performance of departmental duties
- Acquires training in functions and operations of related departments to facilitate subsequent transferability between departments and to provide greater promotional opportunities
- Prepare statements, reports, and analyses as needed by management
- Stays abreast of new trends and innovations in the field of property management.
Luxury Leasing Consultant
The DePaul Group
Philadelphia, PA
09.2020 - 02.2021
- Actively engage prospects and relay pertinent information about amenities
- Take diligent notes and record specific details about prospects' needs and wants for their future home
- Report to Property Manager with updates and list of duties to be completed
- Stay up-to-date on
- Special offers
- May change on a daily basis
- Research the surrounding area to adequately communicate the benefits of living in the area.
Assistant Property Manager
CAPITAL MANAGEMENT
Pine Hill, NJ
10.2018 - 07.2020
- Manage resident relations issues, which includes taking resident phone calls, requests and concerns
- Analyze weekly leasing reports and forecast occupancy trends
- Manage rent collections, late notices and posting rent
- Review and inspect vacancies, make-ready apartments and models
- Inspect the property for community policy violations, needed repairs and overall landscaping.
Education
Associate's degree - Accounting
Community College of Philadelphia
Philadelphia, PA05-2025
High school or equivalent -
Delaware Valley High School
Skills
- Yardi (4 years)
- Fair Housing Regulations
- Accounts Payable
- Accounts Receivable
- Microsoft Outlook
- Accounting
- Bookkeeping
- OneSite
- Property Leasing
- Marketing
- Payroll
- Microsoft Excel
- Operations Management
- Account Management
- Negotiation
- LIHTC
- Section 8
- Conflict Management
Work Authorization
Authorized to work in the US for any employer
Assessments
- Work motivation, Proficient, 09/01/20
- Teamwork: Interpersonal skills, Proficient, 08/01/20
Personal Information
Willing To Relocate: Anywhere
Certification
Real Estate License
Affiliations
- Volunteer at Community Gardens
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Resident Services Manager
UDR
08.2022 - Current
Operations Management Trainee
Philadelphia Housing Authority
05.2021 - 06.2022
Luxury Leasing Consultant
The DePaul Group
09.2020 - 02.2021
Assistant Property Manager
CAPITAL MANAGEMENT
10.2018 - 07.2020
Associate's degree - Accounting
Community College of Philadelphia
High school or equivalent -
Delaware Valley High School