Summary
Overview
Work History
Education
Skills
Languages
About me
Timeline
Generic

Nydia Dominguez

Vail,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative Bilingual

Sears Holdings Corporation
Tucson, AZ
05.2013 - 05.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Sales Representative

Marshalls Retail Store
Tucson, AZ
01.2010 - 05.2013
  • Assessed customer needs to recommend appropriate products or services.
  • Greeted customers and answered any questions they had about the store's products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Restaurant Hostess

Villa la Estancia Resorts
Cabo San Lucas, BC
01.2008 - 01.2009
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Assisted with setting up banquet rooms for special events.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Education

Bachelor of Arts -

UNIVAFU Universidad Del Valle Del Fuerte
Los Mochis Sinaloa Mexico
07-2007

Skills

  • Product Knowledge
  • Paperwork Processing
  • Scheduling
  • Sales expertise
  • Customer Education
  • Conflict Resolution
  • High-energy attitude
  • Retail sales customer service
  • Problem Resolution
  • Follow-up skills
  • Administrative Support
  • Inbound and Outbound Calling
  • Complaint resolution
  • Data Entry

Languages

Spanish
Native/ Bilingual

About me

  • Im a bright and receptive person, able to communicate well with people at all levels. I have a good sense of humor and a pleasant approach. Im a hard working and reliable person. Im good at working using my own initiative and I am flexible in my approach to work duties.

Timeline

Customer Service Representative Bilingual

Sears Holdings Corporation
05.2013 - 05.2017

Customer Sales Representative

Marshalls Retail Store
01.2010 - 05.2013

Restaurant Hostess

Villa la Estancia Resorts
01.2008 - 01.2009

Bachelor of Arts -

UNIVAFU Universidad Del Valle Del Fuerte

Similar Profiles

CREATE PROFILE
Nydia Dominguez