Nydia Figueroa
Los Angeles,CA
Summary
Accomplished professional with several years of experience in busy dental office settings. Highly skilled at taking x-rays, assisting with procedures, and ensuring patient comfort. Team player supporting coworkers and taking direction from dentist. Multi-talented dental assistant with several years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Denton Modern Dentistry And Orthodontics
Denton , TX
07.2022 - 07.2024
- Documented all treatment plans in patient records according to office standards.
- Greeted incoming patients, verified insurance coverage and scheduled appointments.
- Assisted dentist in the administration of local anesthetics and nitrous oxide sedation.
- Managed the front desk operations by answering phones, scheduling appointments and verifying insurance information.
- Performed routine laboratory functions, including taking alginate impressions for study models.
- Collected payments from patients at time of service or following completion of treatment plan via cash or credit card transactions.
- Prepared trays of instruments for dental procedures.
- Sterilized instruments and equipment in accordance with established protocols.
- Instructed patients on how to use prescribed oral health aids and products.
- Obtained informed consent forms from patients prior to performing any treatment procedure.
- Fabricated provisional crowns, bleaching trays and custom impression trays from alginate impressions or stone casts when necessary.
- Ensured that all paperwork was completed accurately prior to patient departure from office visit.
- Educated patients on post-operative instructions regarding diet, medications and activities.
- Assisted in dental procedures, such as scaling and root planing.
- Reviewed medical histories with each patient before beginning a new course of treatment.
- Set up operatories with appropriate instruments for each procedure prior to patient arrival.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Supported dentist with completing minimally invasive and advanced surgical procedures.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Supported dentist chairside with root canal and extraction procedures.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Gathered medical information, dental health history and vitals from patients.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on treatment procedures and post-procedure home care.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Explained dental services and payment plans to help patients make informed decisions.
- Checked with participants throughout procedures to help alleviate anxiety.
- Documented patient records with procedures performed and added notes taken to charts.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Took intraoral radiographs using digital X-ray equipment per doctor's orders.
- Maintained inventory of supplies used during treatments.
- Monitored and recorded patient vital signs, including temperature, pulse rate, blood pressure and respiration.
Front Desk Receptionist
Denton Modern Dentistry And Orthodontics
Denton , TX
01.2021 - 07.2023
- Handled sensitive information in a confidential manner.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Responded to customer inquiries via phone, email, and in person.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Updated customer information in databases regularly to ensure accuracy of records.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Explained policies and procedures to visitors.
- Provided administrative support including photocopying, faxing, and filing.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Scheduled and confirmed appointments for clients and staff.
- Compiled and prepared reports and documents as requested.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Updated and maintained office policies and procedures.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Input customer data into reservation systems and updated to reflect room changes.
Personal Assistant to the Managing Director
Veterans home care
Waxahachie , Texas
01.2020 - 12.2021
- Managed multiple tasks simultaneously while maintaining professionalism under pressure.
- Answered inquiries regarding policies, procedures, programs, services offered by employer.
- Updated databases used by management team with current contact information.
- Handled confidential documents ensuring they remain secure.
- Monitored deadlines on projects managed by the Managing Director.
- Facilitated communication between departments within the organization.
- Responded promptly to requests for information or assistance from internal or external parties.
- Reviewed drafts of contracts before submission to the Managing Director.
- Organized events such as board meetings, conferences, luncheons and dinners.
- Processed and distributed communications in a timely manner.
Education
High School Diploma -
Waxahachie Highschool
Waxahachie04-2019
Dental Assistant License - Dental Assisting
The College of Health Care Professions
Dallas, TX04-2001
Skills
- Patient schedule management
- Periodontics
- Oral Surgery
- Exam room setups
- Dental Radiography
- Restorative Dentistry
- Electronic Charting
- Insurance Billing
- Appointment confirmation
- Mail distribution
- Spreadsheet tracking
- Customer Service
- File Organization
- Administrative Support
- File Management
- Conflict Management
- Fluent in English and Spanish
- Team Collaboration
- Time Management
- Meeting Arrangements
- Email and telephone decorum
- Telephone Etiquette
- Complex Problem-Solving
- Skilled in EPIC
- Skilled in MS
- Administrative Skills
- Basic accounting
Languages
English
Professional
Spanish
Professional
Certification
- CPR certification
- Xray and radiology cercertification
Timeline
Registered Dental Assistant
Denton Modern Dentistry And Orthodontics
07.2022 - 07.2024
Front Desk Receptionist
Denton Modern Dentistry And Orthodontics
01.2021 - 07.2023
Personal Assistant to the Managing Director
Veterans home care
01.2020 - 12.2021
High School Diploma -
Waxahachie Highschool
Dental Assistant License - Dental Assisting
The College of Health Care Professions
- CPR certification
- Xray and radiology cercertification
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