Nydia Gonzalez
Indio,CALIFORNIA
Summary
I am a collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture. I am skilled at building trust and effective relationships with diverse stakeholders, including diverse populations and communities.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Human Resources Manager/Assistant Director of Operations
Libra Cannabis Co
05.2020 - Current
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Liaised between multiple business divisions to improve communications.
Devised hiring and recruitment policies and reduced recruitment time. - Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Streamlined HR efficiencies, and launched new hire orientations.
Maintained human resources regulatory compliance with local, state, and federal laws. - Created and implemented forward-thinking initiatives to improve employee engagement.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Influence senior leaders on appropriate employee corrective steps.
Provide guidance to HR admin generalists.
Assistant Director of Operations
KBX Fitness & Tru Mixed Martial Arts School
11.2019 - 01.2021
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Set and managed employee work schedules for coverage in assigned areas.
- Reviewed stock counts and ordered items to control inventory.
- Interviewed and hired gym staff for various roles.
- Generated leads through sales promotions and word-of-mouth.
- Managed Personal Trainer schedule and stayed within budgeted non-session hours.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Increased profit by streamlining operations.
- Formulated processes to reduce downtime and financial loss.
- Developed systems to track and log work issues.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
Budrista
Libra Cannabis Co.
05.2020 - 08.2020
- Responsible for assisting customers with their purchases.
- Give recommend suitable cannabis products to customers,
- Address concerns about our products and services, answer product questions
- Assist customers with finding the product they need in an efficient manner.
- Ensuring that sales floors are adequately stocked and surroundings are neat and clean.
- Ensure to always rise to the customer experience.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
Eligibility Supervisor
County Of Riverside Department Of Public Social Services
05.2017 - 06.2019
- Oversee and gives directions to Eligibility Technicians and Eligibility Service Clerks in the CalFresh and General Assistance program. Coordinate, plan and lead staff to assure the accomplishment of the program and office goals are met.
- Monitor daily workflow to ensure mandatory time frames are met. When daily workflows and time frames are not being met, I develop a performance plan for each individual, to improve the quality of their work and improve their case management.
- Take appropriate action as needed for insubordinate staff.
- Review policy and analyze changes made to determine the impact of the change for the program and office.
- Facilitate in service training for the CalFresh department on error trends using a power point presentation.
- Conduct monthly conferences with Eligibility Technicians to discuss their month’s productivity and behavioral feedback.
- Facilitate unit meetings to review policy and give an overview of the unit’s productivity, quality assurance error rate. Discuss error trends and problem solve as to how to improve the quality of the CalFresh and General Assistance program.
- Handle internal and external complaints and address any issues that arise.
- Give direction to staff for difficult program problems. Mentor staff in their career development and assist in developing career-oriented goals.
- Complete 3 audits per worker monthly and additional focus audits if needed.
- Complete supervisor statistical reports concerning performance standards and attend a monthly conference with the office Regional Manager to review unit’s productivity and address any personnel issues that there may be. Sign time sheets submit mitigations and case discussions.
- Attend supervisory meetings, brief and discuss policies. Participate in monthly county wide conference calls to review quality control errors with the Quality Assure Department.
- Complied with department, organization and government policies and procedures.
- Performed eligibility assistance, case management, referrals or related function.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Interim Eligibility Supervisor
County Of Riverside Department Of Public Social Services
05.2016 - 05.2017
- Oversee the work of eligibility technicians and eligibility service clerks for CalFresh and General Assistance
- Coordinate, plan and lead staff to assure the accomplishment of the program and office goals are met
- Complete supervisor reports and attend a monthly conference with the office Regional Manager to review unit’s productivity and address any issues that there may be
- Attend supervisory meetings
- Sign time sheets submit mitigations and case discussions
- Facilitate unit monthly meetings to give monthly feedback of new and revised polices and any error trends there may be
- Create actions plans as needed for staff as a group or individually
- Participate in a quality assurance work group to review error trends for the CalFresh and General Assistance program
- Facility monthly policy meeting to give feedback on the Quality Assurance.
Eligibility Technician III
Department of Public Social Services
05.2014 - 05.2016
- Oversee the work of eligibility technicians and eligibility service clerks
- Interview customers for new applications (high confidential cases), and recertification’s in the CalFresh and in General Assistance
- Process semi-annual reports and customer reported changes
- Focus on the needs of the external and internal customer service
- Audit staff and assist as a mentor
- Assist in facilitating unit meetings
- Review policy
- Monitor daily work flow
- Provide feedback for case work processed
- Review complex and special eligibility work such as quality assurance and quality control errors
- Handle customer complaints and issues
- Submit mitigations and case discussions
- Attend supervisory meetings as needed
- Oversee the unit’s daily work
- Research policy
- Assist in completing supervisor reports
- Maintain an employee related caseload
- Participated in a Development Succession class.
Eligibility Technician II
County Of Riverside Department Of Public Social Services
04.2012 - 05.2014
- Interview applicants for CalFresh and General Assistance to determine eligibility for the programs
- Interviews are conducted by phone or in person
- Maintain a focus on meeting the needs of internal and external customers
- Develop and maintain effective relationships
- Prepare and maintain other documents that are needed when determining eligibility for CalFresh and General Assistance
- Case management assuring all reports and pending application are processed in a timely manner
- Prioritize duties, daily use of excel to organize and keep track of daily applications received
- Provide high quality service by listening to customer’s needs
- Apply policy and procedures when processing case work.
Eligibility Technician I
Department of Public Social Services
08.2011 - 04.2012
- County of Riverside
- Participate in eligibility technician induction training
- Consisting of classroom training and on-the-job training, Determine eligibility in CalFresh and General Assistance
- Maintain a focus on meeting the needs of internal and external customers
- Develop and maintain effective relationships
- Prepare and maintain other documents that are needed when determining eligibility for CalFresh
- Interview and document each and every case that was assinged
- I was responsible for new cases assigned , continuing cases that had reports due and recerticications interviews to determine if famliies or individuals were still eligible for CalFresh and General Assistance benefits .
Education
Bachelor of Science - Human Services
University of Phoenix
Associate of Science - Paralegal Studies
Kaplan College
Palm Springs 01.2009 - 10.2010
Skills
Typing (80wpm)undefined
Professional Development
The course is designed to provide participants with the knowledge and skills they need to lead teams effectively, by focusing on coaching, facilitating team meetings and improving performance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Human Resources Manager/Assistant Director of Operations
Libra Cannabis Co
05.2020 - Current
Budrista
Libra Cannabis Co.
05.2020 - 08.2020
Assistant Director of Operations
KBX Fitness & Tru Mixed Martial Arts School
11.2019 - 01.2021
Eligibility Supervisor
County Of Riverside Department Of Public Social Services
05.2017 - 06.2019
Interim Eligibility Supervisor
County Of Riverside Department Of Public Social Services
05.2016 - 05.2017
Eligibility Technician III
Department of Public Social Services
05.2014 - 05.2016
Eligibility Technician II
County Of Riverside Department Of Public Social Services
04.2012 - 05.2014
Eligibility Technician I
Department of Public Social Services
08.2011 - 04.2012
Associate of Science - Paralegal Studies
Kaplan College
01.2009 - 10.2010
Bachelor of Science - Human Services
University of Phoenix
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