Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nydia Gutierrez

San Diego,CA

Summary

Experienced with Home Care coordinating, strong background in client-centered care and coordination. Skilled in managing individualized care plans, ensuring compliance with health regulations, and maintaining effective communication with healthcare providers. Focused on team collaboration and achieving optimal results, adapting seamlessly to changing needs. Known for reliability, empathy, and organizational skills. Dynamic retail professional with extensive experience at American Eagle Outfitters, excelling in customer assistance and retail merchandising. Proven track record in enhancing brand awareness and resolving sales issues, while effectively managing inventory and training staff. Bilingual in Spanish, committed to delivering exceptional shopping experiences and driving sales growth.

Overview

11
11
years of professional experience

Work History

Home Care Coordinator

St. Paul’s PACE
06.2025 - Current
  • Managed scheduling and staffing of caregivers to optimize service delivery.
  • Enhanced patient care by coordinating and scheduling home healthcare services.
  • Streamlined communication between patients, caregivers, and medical professionals for better overall care.
  • Coordinated home care services appointed by the home care nurse team, following care plan recommendations.
  • Working with third party vendor, Laundry and Light housekeeping

Patient Care Coordinator - Clinic

St. Paul’s PACE
07.2024 - 06.2025
  • Managed scheduling and appointments for patients, optimizing clinic workflow efficiency.
  • Processed providers medical orders for specialty appointment, authorized, faxed, and scheduled specialty appointments within CMS timeline.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Managed incoming calls and inquiries, ensuring timely responses to patient needs and concerns.
  • Coordinated patient schedules using electronic health record systems to optimize appointment availability.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Answered incoming calls, scheduled appointments and filed medical records.

Patient Care Coordinator - Homecare

St. Paul’s PACE
10.2022 - 07.2024
  • Managed scheduling for caregivers, optimizing resource allocation to enhance service delivery
  • Enhanced patient care by coordinating and scheduling home healthcare services.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at home.
  • Coordinated patient care schedules, ensuring alignment with healthcare providers and family needs.
  • Managed resource allocation effectively to optimize service efficiency and reduce operational costs.
  • Coordinated home care services appointed by the home care nurse team, following care plan recommendations.

Selling Leader

American Eagle Outfitters, Inc
11.2021 - 09.2022
  • Promoted within the company. Cashier, key holder, cash handling, balancing tills, opening and closing procedures, cleaning, stock, inventory, scheduling, KPI tracking.
  • Resolved sales-related issues to increase customer satisfaction.
  • Executed in-store activities and initiatives to support rollout of special sale items and line-of-credit applications.
  • Greeted customers, helped locate merchandise and suggested suitable options, Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Balanced and organized cash register by handling cash, counting change and storing coupons. Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Supported loss prevention goals by monitoring shopper behavior.

Staffing Supervisor

American Eagle Outfiters
03.2020 - 11.2021
  • Promoted to management team within the company, cashier, key holder, opening and closing procedures, balancing tills, money handling, interviewing, hiring, training and onboarding, stock organization, inventory, corporate meetings and visits.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Operated and maintained applicant tracking and candidate management systems.
  • Facilitated new employee orientations to foster positive team attitude.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Brand Ambassador

American Eagle Outfitters, Inc
08.2018 - 03.2020
  • Cashier, customer service, fitting room assistance, styling, inventory, preparing and packing orders for online purchases, cleaning, and stock.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotions, Communicated product information with confidence and educated consumers about company.
  • Engaged, educated and befriended customers to deliver amazing shopping experience, Showed understanding of customer's personal style and preferences when offering product.
  • Completed floorsets, filled floor and rang up customers.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.

Selling Leader

The Children's Place
10.2014 - 08.2018
  • Started as a sales associate and promoted after 7 months to management team. Cashier, sales associate, key holder, cash handling, balancing tills, opening and closing procedures, cleaning, stock, inventory, scheduling, KPI tracking.
  • Resolved sales-related issues to increase customer satisfaction.
  • Executed in-store activities and initiatives to support rollout of special sale items and line-of-credit applications.
  • Executed price changes, signing off on necessary adjustments, floorsets, and replenishment.

Education

Cosmetology

Avance Beauty College
San Diego, CA
09.2012

High School - High School

Montgomery High School
San Diego, CA
06.2010

Skills

  • POS Inventory System Operation
  • Brand Experience
  • Retail Merchandising
  • Customer Assistance
  • Fluency in Spanish
  • Scheduling and staffing
  • Healthcare systems navigation
  • Client advocacy
  • Professionalism and ethics
  • First aid and CPR certification
  • Home care regulations
  • Customer service
  • Time management
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Home Care Coordinator

St. Paul’s PACE
06.2025 - Current

Patient Care Coordinator - Clinic

St. Paul’s PACE
07.2024 - 06.2025

Patient Care Coordinator - Homecare

St. Paul’s PACE
10.2022 - 07.2024

Selling Leader

American Eagle Outfitters, Inc
11.2021 - 09.2022

Staffing Supervisor

American Eagle Outfiters
03.2020 - 11.2021

Brand Ambassador

American Eagle Outfitters, Inc
08.2018 - 03.2020

Selling Leader

The Children's Place
10.2014 - 08.2018

Cosmetology

Avance Beauty College

High School - High School

Montgomery High School

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