Nydia Marable

Serving as the first point of contact in a fast-paced call center Answering or transferring calls using Avaya headset software Possessing the computer skills needed to navigate through Railres computer program to generate electronic tickets Keeping passengers informed about their upcoming travel plans, schedule changes, fares, delays or cancellations Updating passengers about current policies and changes when booking online and via phone Providing customers with an excellent call experience using critical thinking, empathy, patience and understanding in a timely manner

• Demonstrate time management and flexibility with long and various work schedules Responsible for filling in job vacancies on a daily basis through an extra board employee system Participate in passenger manifest and safety briefings before each trip to ensure that crew members know what to expect during travel Provide food and beverage services to passengers riding on the northeast corridor from Washington D.C, New York, Boston and Chicago Manage a 300 dollar bank for cash sales during each trip Record cash and credit sales through food and beverage revenue reports Remit cash on hand after each trip Maintain a safe and healthy environment that are within FRA and FDA regulations

• Supported day to day operations by performing clerical work to control the flow of mail Sorted and distributed world class and originating parcels into APC containers and labeled sacks to prepare for mail dispatch Required to perform heavy lifting, bending and reaching to load mail onto the proper equipment Responsible for keying and scanning mail to their appropriate destination by using an automatic beltway sorting device Manually sorted out mail that could not be processed using machinery Demonstrated the capacity to withstand long hours of repetition and memorization

• Updated resident directory by using excel or On Contact Software Overhead page announcements through PA System concerning fire alarms and or medical emergencies Recorded the incoming flow of visitors by using a visitor lobby computer program Created visitor and employee access cards to enter the facility Operated Switchboard to transfer incoming and outgoing calls Communicated with human resources and Admission department via email concerning tours and interviews

• Secured and Patrolled the premises of a large facility Monitored Survelliance equipment to ensure the safety of others Operated the switchboard by making and transferring calls to different departments Responded to fire and sound alarms in the case of emergencies Reported incidents by taking pictures, observing the area, and reviewing camera system Controlled the flow of traffic during events and or traffic incidents Called out to fire , police and medical response teams during emergencies Overhead page announcements to faculty and residents