Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nydia Nunez

San Antonio

Summary

Dynamic Service Coordinator at Convergint Technology with a proven track record in customer service and problem-solving. Adept at managing service requests and enhancing client satisfaction through effective communication and organizational skills. Bilingual and quick to adapt, I thrive in fast-paced environments, ensuring seamless operations and timely service delivery.

Overview

4
4
years of professional experience

Work History

Service Coordinator

Convergint Technology
09.2024 - Current
  • Handled incoming customer calls including service dispatching, tracking and scheduling of calls, status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries required.
  • Attended weekly planning sessions, conducts weekly service paperwork and completed weekly time sheet data entry.
  • Monitored and followed up with subcontractor pricing; processes and approved invoicing.
  • Administered the check in and check out of technicians in accordance with the company safety policy and informed customers if a technician was running behind schedule.
  • Procured parts and material for service work orders.
  • Provided service quotes to the customers for daily service request and work with the assigned Account Executive for any major service or project request.
  • Scheduled and followed up with all monthly preventative maintenance with our contract-based customers.
  • Established and maintained a customer satisfactory follow up and updates to all customers.
  • Provided service specialist with badging and access to customer sites. Ensuring specialist were able to work on site with no additional requirements to successfully complete all work orders.

Case Aide/Administrative Assistant

Compass Connections "Formally known as BCFS"
05.2021 - 09.2024
  • Participated in scheduled meetings, in service trainings and team decisions.
  • Support Assigned Family Support workers with case load.
  • File all required documents in Family files.
  • Assist foster parents and caregivers in registering for required trainings.
  • Assist foster parents and care givers with technical support issues on document entry platform.
  • Meet all deadline provided by the program supervisor and federal partners.
  • Participated in recruitment events to encourage potential foster parents to be part of the program.
  • Assisted with front desk covered and maintained all incoming calls, mail and personnel needs.
  • Educated foster parents and caregivers about available resources and support services offered by Compass Connections.

Sales Manager

Alberts Mexican Products
  • Ordering merchandise locally and internationally.
  • Managing invoices.
  • Receiving and coordinating the merchandise with staff.
  • Cataloging and organizing incoming product and outgoing daily.
  • Assisted owners with scheduling staff accordingly.

Education

Associate's degree - Criminal Justice

Palo Alto College
01.2018

Skills

  • Customer service
  • Fast-paced adaptability
  • Prioritization skills
  • Organizational abilities
  • Judgment and decision-making
  • Initiative and self-motivation
  • Dependability and reliability
  • Problem-solving expertise
  • Quick learning capacity
  • Bilingual proficiency

References

References available upon request.

Timeline

Service Coordinator

Convergint Technology
09.2024 - Current

Case Aide/Administrative Assistant

Compass Connections "Formally known as BCFS"
05.2021 - 09.2024

Sales Manager

Alberts Mexican Products

Associate's degree - Criminal Justice

Palo Alto College

Similar Profiles

CREATE PROFILE
Nydia Nunez