Nydia Ortiz

Working directly with residents in section 8 with intellectual disabilities. Helping them through the process of signing a lease and guiding them through the entire process of leasing an apartment. Explaining resident rules and policies in a way that they can comprehend and assisting in accessing the website on how to submit a maintenance work order and payments.

Thirty percent of residents have intellectual disabilities and they need assistant with the entire leasing process.

• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
• Fostered sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
• Developed comprehensive preventative maintenance programs to prolong lifespan of building systems and reduce costly emergency repairs.
• Coordinated with maintenance staff to ensure timely
• Completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting property's operations.
• Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within community.
• Monitored market trends closely, adjusting rental rates accordingly to remain competitive within regional market landscape.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Provided ongoing training opportunities for staff, promoting professional growth and fostering cohesive team environment.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Coordinated with legal counsel to resolve tenant disputes.
• Communicated effectively with owners, residents, and on-site associates.
• Generated professional networks by engaging in professional, industry and government organizations.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Kept properties in compliance with local, state, and federal regulations.

• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
• Fostered sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
• Developed comprehensive preventative maintenance programs to prolong lifespan of building systems and reduce costly emergency repairs.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting property's operations.
• Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within community.
• Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
• Monitored market trends closely, adjusting rental rates accordingly to remain competitive within regional market landscape.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Implemented comprehensive safety protocols to minimize potential risks and ensure well-being of all residents within property.
• Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
• Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
• Provided ongoing training opportunities for staff, promoting professional growth and fostering cohesive team environment.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Maintained sufficient number of units market-ready for lease.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Coordinated with legal counsel to resolve tenant disputes.
• Communicated effectively with owners, residents, and on-site associates.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Generated professional networks by engaging in professional, industry and government organizations.
• Responded to Common Area Maintenance (CAM) inquiries.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Kept properties in compliance with local, state, and federal regulations.

• Improved organizational culture and morale through implementation of employee engagement initiatives.
• Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering sense of community within organization.
• Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
• Supported strategic workforce planning by conducting in-depth job analysis and developing job descriptions.
• Reduced employee turnover by creating comprehensive onboarding program for new hires.
• Implemented performance management systems, fostering culture of continuous improvement and professional development.
• Streamlined HR processes for increased operational efficiency through development of standard operating procedures.
• Served as liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
• Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
• Assisted in succession planning efforts by identifying high-potential employees eligible for leadership development opportunities.
• Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
• Collaborated with cross-functional teams to develop and execute diversity and inclusion initiatives, promoting inclusive workplace environment.
• Optimized compensation structures to ensure market competitiveness, attracting top talent to organization.
• Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
• Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
• Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to company.
• Provided guidance on career growth plans for individual employees based on their aspirations, skills assessments results and organizational needs.
• Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout process.
• Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
• Developed training programs tailored to address specific skill gaps within workforce, improving overall productivity levels.
• Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
• Enabled transition of 500 employees from paper time sheets to electronic, eliminating manual time entry.
• Built comprehensive employee recruiting strategy.
• Improved operational processes resulting in productivity increase in HR department.
• Launched studies to improve alignment between components of organization and organizational framework.
• Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
• Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
• Processed unemployment claims and acted as company representative at unemployment hearings.
• Met with staff to resolve difficult situations related to performance and conflict management.
• Verified that vendors received timely enrollment information, changes, and terminations.
• Explained and administered medical insurance, disability and flexible spending accounts.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
• Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
• Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
• Provided job placement accommodation recommendations for employees on physician-mandated medical restriction.
• Implemented and supervised orientation procedures for new hires.
• Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
• Conducted confidential investigations of discrimination, harassment and workplace violence.
• Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
• Coached managers through employee engagement, documentation, discipline and performance improvement plans.
• Facilitated criminal background check process for new hires.
• Worked cooperatively with collective bargaining union representatives and management to establish accurate job position descriptions, classifications, pay grades and compensation.
• Provided advice to leadership on implementation of HR policies and procedures, collective bargaining, and union agreements and business rollouts.
• Facilitated initiative to address disparities in hiring racial and ethnic minority applicants.
• Liaised with HR and payroll to coordinate and manage employee leaves of absence.
• Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
• Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
• Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Oversaw and managed hiring process and assisted human resources.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
• Developed and coordinated employee training programs to improve productivity and performance.
• Managed payroll processing and benefits to compensate employees for service rendered.
• Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Resolved employee complaints and grievances successfully through mediation and collaboration.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
• Performed budget analysis to control expenditures and predict future budget needs.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Administered employee benefits programs and assisted with open enrollment.
• Worked alongside global business leader to deploy new training strategies.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Assisted with writing job postings and job descriptions for boards.
• Collaborated with managers to identify and address employee relations issues.
• Created and delivered HR training sessions to staff, managers and executives.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Advocated for staff members, helping to identify and resolve conflicts.
• Developed and implemented onboarding and orientation programs for new employees.
• Completed human resource operational requirements by scheduling and assigning employees.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
• Developed and monitored employee recognition programs.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to company
• Implemented performance management systems, fostering culture of continuous improvement and professional development
• Developed training programs tailored to address specific skill gaps within workforce, improving overall productivity levels
• Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration
• Streamlined HR processes for increased operational efficiency through development of standard operating procedures
• Coached managers through employee engagement, documentation, discipline and performance improvement plans

• Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
• Streamlined payroll processing by implementing automated timekeeping system.
• Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
• Enhanced efficiency of payroll department by cross-training team members in various functions.
• Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
• Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
• Oversaw transition to new payroll software platform, minimizing downtime during implementation phase.
• Provided detailed cost analysis reports to management highlighting areas of potential savings within company's compensation structure.
• Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within payroll function.
• Facilitated smooth onboarding of new hires by efficiently entering relevant data into payroll system.
• Stayed current on industry trends by attending training sessions and conferences to maintain proficiency in payroll systems and regulations.
• Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
• Optimized workflow processes within department to improve overall productivity while maintaining quality standards.
• Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into payroll system.
• Reduced payroll errors by conducting thorough audits and resolving discrepancies in timely manner.
• Strengthened internal controls by developing and implementing comprehensive payroll policies and procedures.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
• Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.
• Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
• Managed payroll data entry and processing for 600 employees to comply with predetermined company guidelines.