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Nydia (Naomi) Reyes
Office Manager
Stockton,CA
Summary
Versatile Property and Office Manager who brings an excellent blend of people skills and an ability to implement and team enjoyment effectively. I have knowledge of SalesForce, Quickbooks, NAV, Google Docs and FieldEdge dispatching just to name a few. Offering an engaging and pleasant personality with expertise improving customer relationships. With over 15 yrs in customer service, I am driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in both English and Spanish and lingo. My motto -"scratch my back and I'll scratch yours better"!
Overview
9
9
years of professional experience
Work History
Material Planning & Customer Service
Entekra Construction LLC
Modesto, CA
04.2022 - Current
- Facilitated collaboration between production, warehouse and technical personnel to meet procurement needs.
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Sourced, purchased and scheduled movement of raw materials and finished goods in support of operational needs.
- Tracked placed orders to identify and resolve problems impacting on-time delivery.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Cross-trained existing employees to maximize team agility and performance.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Handled complaints and questions, and re-directed calls to other team members.
HVAC Administrator Assistant and Permit Specialist
Synergy Companies
STOCKTON, CA
12.2021 - 03.2022
- Stayed up-to-date on CA laws and licensing requirements to complete accurate updated permitting
- Devised and implemented improvements to reporting procedures on weekly basis for continual progress.
- Managed agendas and calendars, using Google Docs and Google Drive
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Composed, edited and prepared correspondence and other department documents such as Title 24 and final inspections with building department.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Office Manager
B & B Air Conditioning & Heating, Inc
Stockton, CA
08.2020 - 06.2021
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing and tracking of 5 fleet vehicles.
- Implemented schedule and policy changes and collaborated with team members and drivers to formulate procedures and goals.
- Ordered supplies and allocated resources to personnel based on need.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Ordered parts for customers, repair shops and shipping department for parts and equipment.
- Managed office operations while scheduling appointments for department managers.
- Compared vendor prices and negotiated for optimal savings.
Project Manager
Storquest Self Storage
Loma Linda, CA
07.2017 - 10.2018
- Adhered to all safety protocols, including OSHA regulations and MSDS document requirements.
- Boosted company revenue by more than 6% each month than from previous year/s.
- Contributed to company growth by delivering quality customer service to foster growth and retention.
- Overcame obstacles and variables to maintain production efficiency, meet deadlines and achieve high levels of profitability.
- Designed, documented and executed maintenance procedures, including system upgrades and patch management using update manager.
- Worked with senior leadership to ensure complex projects were completed on time and under-budget.
Manager Operations
La Fleur Couture Inc. Fiore Couture
Rancho Cucamonga, CA
08.2015 - 01.2017
- Maintained all operations documentation in organized manner.
- Generated and developed leads to acquire new clients.
- Enhanced operational efficiency and productivity by managing budgets, accounts and clients.
- Delivered customized and effective solutions to clients that met unique demands.
- Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in field.
Business Owner
Naturally Red Beauty Salon
Ontario, CA
10.2010 - 09.2015
- Put together realistic budgets based upon costs and fees for effectively operating the business.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Monitored processes and procedures, making sure that they met all compliance regulations.
- Maintained accurate records of past due customer account activity.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Capitalized on upsell opportunities with new and potential customers.
Education
HVAC Technician - Troubleshooting And Repair
Riverside City College
Riverside, CA2019
Translation/Interpreter In Spanish - Interpreting
University Of California, Riverside
Riverside, CA2015
Associate of Science - Sociology
Chaffey College
Rancho Cucamonga, CA2013
Licensed Cosmetologist - Hair And Nail
Pomona Unified School District Adult And Career Education
Pomona, CA2007
Skills
- Conflict resolution and problem solving
- Interpersonal and written communication
- Business Administration
- Bilingual in Spanish and English
- Team Management
- Public speaking
- Administrative Office
- Customer Relationship and Staff Management
- Personnel training and development
- Planning and Coordination
- Decision Making
References
Beatrice Rios: Former Employer
(323) 459-6330
Darryn Fisher: Friend
(909) 996-5494
Det. Tim Cleary: Family Friend
(951) 377-4245
Timeline
Material Planning & Customer Service
Entekra Construction LLC
04.2022 - Current
HVAC Administrator Assistant and Permit Specialist
Synergy Companies
12.2021 - 03.2022
Office Manager
B & B Air Conditioning & Heating, Inc
08.2020 - 06.2021
Project Manager
Storquest Self Storage
07.2017 - 10.2018
Manager Operations
La Fleur Couture Inc. Fiore Couture
08.2015 - 01.2017
Business Owner
Naturally Red Beauty Salon
10.2010 - 09.2015
HVAC Technician - Troubleshooting And Repair
Riverside City College
Translation/Interpreter In Spanish - Interpreting
University Of California, Riverside
Associate of Science - Sociology
Chaffey College
Licensed Cosmetologist - Hair And Nail
Pomona Unified School District Adult And Career Education
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