Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Nydia Rios

Independence,MO

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Entry-level Leasing Consultant with outstanding knowledge of rental agreement laws. Brings strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

5
5
years of professional experience

Work History

Leasing Agent

The Village Apartments
02.2023 - Current
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Collected rent and tracked resident payments and information in computer system.
  • Collected and maintained careful records of rental payments and payment dates.

Collections Agent

Automobile Acceptance Corporation
09.2020 - 07.2021
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated to collect balance in full.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Receptionist

INK AND NEEDLES STUDIO
02.2020 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Cashier

Walmart
09.2018 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.

Skills

  • Client Needs Assessment
  • Rent Collection
  • Application Processing
  • Telephone and Email Etiquette
  • Leasing and Sales
  • Collections Processing
  • Financial Reporting
  • Account Review
  • Call Center Experience
  • Collections
  • Scheduling
  • Organization Skills
  • Multi-Line Telephone Operation
  • Office Administration

Languages

Spanish
Full Professional

Timeline

Leasing Agent

The Village Apartments
02.2023 - Current

Collections Agent

Automobile Acceptance Corporation
09.2020 - 07.2021

Receptionist

INK AND NEEDLES STUDIO
02.2020 - 08.2020

Cashier

Walmart
09.2018 - 01.2020
Nydia Rios