Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nydia Rivera

Riverview,FL

Summary

Dynamic and results-driven professional with extensive experience in customer service and operations. Proficient in Microsoft Word/Excel and adept at resolving complex issues while maintaining confidentiality. Recognized for exceptional communication skills and a strong ability to build relationships, ensuring customer satisfaction and loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/trainer

Olive Garden
Brandon, FL
05.2023 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.

Pharmacy Technician

Publix Pharmacy
Riverview, FL
01.2022 - 04.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • I completed all data entry daily.
  • Resolved non-routine issues, such as third-party billing, computer system, and customer service issues.
  • customer service
  • Microsoft Word, Excel
  • Scheduling for future appointments, and returning vaccine patients.
  • Record keeping, copying/faxing documents, and organizing daily paperwork at the end of the shift.

Sales Associate

Publix
Riverview, FL
09.2021 - 01.2022
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Handled customer complaints in a professional manner.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Business Owner

Heavenly Nails
Elizabeth, NJ
01.2018 - 03.2020

Education

Associate of Arts -

National University College
Aguadilla, PR
09.2019

High School Diploma -

Thomas Jefferson Arts Academy
Elizabeth, NJ
06.2012

Skills

  • Computer literate
  • Bi-lingual
  • Fast learner
  • Microsoft Word/Excel
  • Confidentiality and HIPAA
  • Data entry
  • Adjudication
  • Vaccination processing
  • Cash register operation
  • Appointment scheduling
  • Record keeping
  • Communication skills
  • Customer service
  • Multitasking
  • Attention to detail
  • Strong organization
  • Office supply inventory control
  • Call redirection
  • Tech-Savvy
  • Phone etiquette
  • Multi-line phone system operation
  • Verbal and written communication

Certification

  • CPhT - Certified Pharmacy Technician
  • CPR - Certified
  • EMT - certificate

Languages

English
Professional
Spanish
Professional

Timeline

Server/trainer

Olive Garden
05.2023 - Current

Pharmacy Technician

Publix Pharmacy
01.2022 - 04.2023

Sales Associate

Publix
09.2021 - 01.2022

Business Owner

Heavenly Nails
01.2018 - 03.2020

Associate of Arts -

National University College

High School Diploma -

Thomas Jefferson Arts Academy

Similar Profiles

CREATE PROFILE