Nydia Santiago PHD

Work History

LifeWorks (acquis Par TELUS Santé | Acquired TELUS

04.2019 - 03.2023

Promoted holistic approaches to health through consistent coaching sessions covering various aspects of well-being such as sleep habits, work-life balance, and relaxation techniques.
Provided individual health coaching to help clients optimize personal choices.
Utilized variety of coaching styles tailored to individual client needs for more effective communication and rapport building
Established trusting relationships with clients, fostering open communication and long-term commitment to wellness goals.
Improved overall client health by providing guidance on nutrition, exercise, and stress management techniques.
Educated clients on self-care practices, leading to enhanced mental wellbeing and reduced stress levels.
Created supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.

Humana

04.2016 - 04.2017

Provided comprehensive, empowering and professional coaching programs so members remain motivated to attain personal health and fitness assisted clients in finding new ways to inspire healthier habits.
Monitored client progress closely to ensure optimal results from customized coaching programs.
Enhanced client motivation through goal setting and celebrating milestones achieved together.
Promoted healthy habits for long-term success by educating clients on proper nutrition, exercise techniques, and stress management.
Implemented behavior modification techniques to help clients overcome barriers preventing them from reaching their goals.
Maintained detailed client records, ensuring confidentiality and accuracy of personal information.
Worked well in team setting, providing support and guidance.

Ceridian LifeWorks

01.2012 - 01.2015

Oversaw daily operations of delivery team, ensuring timely completion of tasks and adherence to company policies.
Integrated new technologies and best practices to improve Behavioral Health delivery management.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Reduced customer complaints by implementing proactive communication strategies with clients.
Acted as liaison between delivery team and upper management, effectively communicating concerns and suggestions for improvements.
Enhanced team performance by providing regular feedback, coaching, and training opportunities.
Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Developed a streamlined onboarding process for new hires, decreasing ramp-up time and increasing productivity.
Conducted regular audits of internal processes to identify inefficiencies or gaps in compliance with established protocols.
Coordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand.
Assisted with day-to-day operations, working efficiently and productively with all team members.

Ceridian LifeWorks

06.2009 - 04.2012

Developed and implemented health education programs to help individuals and communities improve health and well-being.
Promoted holistic approaches to health through consistent coaching sessions covering various aspects of well-being such as sleep habits, work-life balance, and relaxation techniques.
Established trusting relationships with clients, fostering open communication and long-term commitment to wellness goals.
Performed screenings for markers such as blood pressure, weight and BMI.
Improved overall client health by providing guidance on nutrition, exercise, and stress management techniques.
Educated clients on self-care practices, leading to enhanced mental wellbeing and reduced stress levels.
Monitored, tracked and reported on individual progress with wellness plans.
Increased client satisfaction by conducting regular progress assessments and adjusting wellness plans accordingly.
Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Ceridian LifeWorks

11.2005 - 07.2009

Provided behavioral health interventions in counseling individuals in EAP program.
Excellent communication skills, both verbal and written.
Identified issues, analyzed information and provided solutions to problems.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked flexible hours across night, weekend and holiday shifts.
Participated in team projects, demonstrating ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.

Volunteers Of America Of Florida, Inc.

06.1999 - 10.2005

Oversaw regulatory compliance efforts, ensuring adherence to all applicable laws, standards, and guidelines governing clinical practice.
Ensured seamless transitions of care by coordinating services across multiple departments within the organization.
Recruited top talent for key leadership positions, fostering professional growth through mentorship and ongoing education opportunities.
Spearheaded the development of innovative clinical programs, addressing gaps in service offerings and meeting evolving patient needs.
Managed financial, operational and human resources to optimize business performance.
Consulted with and advised chief executive officer on general operation of clinical service delivery system.
Developed and executed strategic initiatives for enhanced clinical performance and operational efficiency.
Improved patient outcomes by implementing evidence-based clinical protocols and best practices..