Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nydia S. Murray

Atlanta,GA

Summary

Dynamic and results-driven Project Management Professional and Scrum Master with over 15 years of experience managing large-scale programs and leading cross-functional teams. Expertise in strategic planning, process optimization, and driving organizational objectives aligned with business goals. Proven track record in effective stakeholder communication and adept problem-solving, consistently delivering high-quality results that meet or exceed established timelines and budget constraints. Committed to fostering collaboration and innovation within teams to achieve exceptional project outcomes and enhance overall performance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Program Manager and Release Train Engineer (RTE)

Osaic
12.2021 - Current
  • Manage complex project release schedules working across a matrixed landscape of multiple applications, platforms, and delivery frameworks while using project management software (Azure DevOps, JIRA, Confluence).
  • Facilitates ART level ceremonies such as PI Planning, Scrum of Scrums, Sprint Demos, Inspect and Adapt, etc..
  • Facilitates the coordinated preparation and execution of release planning (PI Planning) for the ART.
  • Improved ART/Program predictability by 15% through continuous improvement within the Agile Release Train.
  • Improved stakeholder satisfaction with regular, transparent communication and updates on project progress.
  • Track and communicate key metrics, such as features, business value and implementation.
  • Coach the ART to improve in the implementation of SAFe and Agile processes, practices, and mindset.
  • Work with leadership, Product Owners, and other stakeholders to help ensure strategy and execution alignment.
  • Developed dashboard reporting to identify and communicate the health of the project portfolio for use by key executives.
  • Analyze and collectively manage variances to the program plan and overall portfolio and make recommendations and/or create action plans to mitigate negative variances or to resolve issues.
  • Define project scope, business objectives, resources requirements, budget, roadmaps, timeline, deliverables and milestones; evaluate courses of action on an ongoing basis and select the best alternative to attain project goals.
  • Maintain focus on project plan tasks, manage risk throughout the life cycle and make contingency plans to manage issues that pose risk to budget, time delivery or functionality.
  • Manage, coach, and develop junior PMs and provide project-related performance evaluations on project resources.
  • Conduct project program audits to ensure standards and scopes are being met and achieved.
  • Adhere to the VMO standards and collaborate on creating and improving standards to drive success across the portfolio and within individual projects, while delivering on business objectives and KPIs.
  • Spearheaded change management efforts during organizational transitions, minimizing disruption while maintaining focus on key objectives.
  • Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.

Senior Project/Program Manager

Fiserv
06.2015 - 12.2021
  • Managed (virtually) complex projects within FTS portfolio for data center migrations, hardware refreshes, software development, firewall upgrades, etc.
  • Ensured predictable, consistent and successful project delivery for complex projects using Agile (Kanban and Scrum) and Waterfall methodologies (12 - 18 month project duration).
  • Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Standup's, Sprint Review & Retrospective.
  • Exhibited proactive behavior by engaging in project planning activities through close-out, including but not limited to:
  • Defined the overall scope of the project.
  • Created and maintained a consolidated timeline highlighting the major milestones and associated dates for project activities. Performed phase reviews in accordance with company framework.
  • Identified and communicated project dependencies and impacts.
  • Implemented expectations to ensure compliance with project governance policies are adhered to (e.g. Kick-off meetings, overall Project Management Approach, Risk Management, Issues Management, Schedule Management, Change Control, Stakeholder Analysis, Communication Plan, etc.)
  • Consistent and effective use of industry-standard project methods, tools and techniques (i.e. RAIDS, IRCA, budget, etc.).
  • Proactively communicated the project’s progress on an on-going basis, ensuring transparency throughout the project lifecycle. Provided leadership and key stakeholders with the information and venues to make effective, timely decisions.
  • Consistently received perfect score of 100% on project quality audits and toll gates.
  • Built successful partnership to persuade and influence internal and external stakeholders across diverse disciplines to promote engagement with the program and garner stakeholder buy-in.
  • Monitored and reported on the status of project/program efforts to ensure the project/program remains on time and budget (including weekly time reporting, monthly resource forecasting, monthly executive reporting, issue management and risk prevention/mitigation).
  • Delivered a scalable transition process to support the successful deployment of services into production.
  • Championed innovative solutions when faced with complex challenges, driving creative problem-solving techniques among team members.
  • Developed comprehensive project plans with clear milestones, ensuring timely completion of tasks and successful project execution.
  • Identified potential risks early in the planning process, developing mitigation strategies to minimize impact on project timelines and deliverables.
  • Provided mentorship and coaching to junior team members, fostering professional development opportunities within the organization.
  • Streamlined project management processes by implementing Agile methodologies, leading to increased efficiency and improved collaboration among team members.
  • Fostered strong relationships with cross-functional teams to facilitate seamless communication and collaboration throughout the project lifecycle.
  • Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
  • Established regular status reporting mechanisms for stakeholders, maintaining transparency and keeping all parties informed of project progress.
  • Implemented rigorous quality assurance processes for all deliverables, resulting in a significant reduction in post-launch issues.

Senior Project/Program Manager (PMO), Bank of America/ Assistant Vice President

Bank of America
04.2005 - 02.2015
  • Managed/streamlined overall process structure and setup of programs/projects within the portfolio.
  • Collaborated closely with Project Managers and Senior Executives to track KPIs of individual projects to provide a clearer understanding of the big picture.
  • Directed the creation of multiple projects of work and managed their alignment to business goals.
  • Identified best practices and recommended new workflows and/or procedures.
  • Utilized various financial reports and reporting to monitor and remediate IT financial risk.
  • Developed (designed) and documented project setup process for the Online/Mobile portfolio that was used by all Project/Program Managers within Online/Mobile in conjunction with quick reference guides (i.e. QRG’s).
  • Facilitated change management initiatives by collaborating with stakeholders to understand business needs and aligning project objectives accordingly.
  • Coached team members on productivity strategies to accomplish challenging goals for optimal performance and career growth (stretch assignments, job shadowing, etc.).
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Designed and managed SharePoint for the Online/Mobile portfolio to efficiently upload pertinent documents, information and communication for better and faster access by the Project and Program Managers.
  • Significantly improved on-time delivery of 40+ individual IT infrastructure projects, reaching 95% of milestones within 10% of schedule variance.
  • Recognized as top-performing Program Manager for track record of successfully orchestrating high-visibility programs.
  • Managed portfolio IT budgets, forecast and resource allocations for programs within portfolio to ensure projects are delivered on budget.
  • Developed and managed 70+ concurrent project plans, including tasks, milestones and dependencies.
  • Designed/implemented a standardized process for chargebacks that came in $2M under forecasted yearly allocation of $3M.
  • 94% Associate Satisfaction and Engagement (2008) score and Top Performing Team and Manager for 2009.
  • Applied Six Sigma techniques to reduce call volume to E-Gate by 30%.


Education

Executive Master of Business Administration (EMBA) - Business Administration

Quantic School of Business And Technology
02-2023

Bachelor of Science - Management

University of Phoenix
Phoenix, AZ
03-2015

Skills

  • Analytical problem-solving
  • Team project leadership
  • Goal-oriented planning
  • Operational efficiency management
  • Employee engagement techniques
  • Risk management
  • Hardware and software installation
  • Organizational change management
  • Excellent communication
  • Adaptability to change
  • Detail-oriented approach
  • Skilled in MS Office tools

Certification

  • Release Train Engineer (RTE), SAFe Scaled Agile 2023
  • Project Management Professional (PMP), Project Management Institute 2021
  • Certified Scrum Master (CSM), Leading Agile 2021
  • Six Sigma Green Belt, Southern Polytechnic State University 2007


Timeline

Senior Program Manager and Release Train Engineer (RTE)

Osaic
12.2021 - Current

Senior Project/Program Manager

Fiserv
06.2015 - 12.2021

Senior Project/Program Manager (PMO), Bank of America/ Assistant Vice President

Bank of America
04.2005 - 02.2015

Executive Master of Business Administration (EMBA) - Business Administration

Quantic School of Business And Technology

Bachelor of Science - Management

University of Phoenix