Seeking a quality environment where my knowledge and experience can be shared and enriched, looking for an opportunity where I can improve my skills and my performance abilities.
Overview
4
4
years of professional experience
Work History
Software Test Engineer
Iscribe Software Solutions Pvt Ltd
11.2019 - 10.2021
Develop automation scripts by using Selenium Web Driver tool.
Manage requirements, test scripts, test results, defects and report generation in JIRA tool.
Constantly monitor and escalate testing/quality related risks to a release engineering team in a timely fashion.
Collaborate with engineering to enhance and stabilize existing infrastructure and test new functionality and technical features and share the technical expertise and content knowledge with teams.
End to End testing of Web-based applications, Client/Server applications and mobile applications.
Proficient & well experienced in Integration & Functional testing, Regression testing, System testing, GUI Automation & end to end testing.
Testing Web Applications with cross browsers on different platforms.
Preparing Test Reports, Summary Reports.
Experience in working with typical Waterfall and Agile based SDLC model.
Highly motivated, Quick Learner and ability to communicate on a Technical and Non-Technical level.
Skilled at analyzing the existing process, evaluating the areas of improvements & accordingly implementing process improvements based on the business and test methodologies.
Digital Interactive Advisor
247.ai (Target Client)
02.2018 - 09.2019
Monitored customer service operations to confirm compliance with quality standards.
Taking ownership of customer issues reported and seeing problems through to resolution.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Monitored chat volumes and adjusted agents schedules to handle heavy chat volumes.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Education
Bachelor of Engineering - Information Science
Rajeev Institute of Technology, VTU University.
Hassan, Karnataka, India
05.2017
Skills
Automation Testing : Selenium using IDE & Web Driver
Manual Testing : Expertise in Software Manual Testing Techniques
Applications & Tools : Eclipse, intellij, TFS, JIRA, Bugzilla, Test Link, Jenkins, Maven , POSTMAN, JMeter, BDD Frame Work
Service Desk Analyst II at Telus International Pvt. Ltd. (Xavient Software solutions Pvt. Ltd.)Service Desk Analyst II at Telus International Pvt. Ltd. (Xavient Software solutions Pvt. Ltd.)