NyDirah Taylor
Petersburg,VA
Summary
Dynamic leader with a proven track record at Burlington, adept in multi-tasking and demonstrating exceptional problem-solving abilities. Excelled in enhancing customer service operations and leading teams to exceed sales goals. Skilled in administering interviews and training, showcasing adaptability and a continuous learning mindset. Achieved significant improvements in customer satisfaction and team performance.
Overview
2
2
years of professional experience
Work History
Talent Captain
Burlington
Colonial Heights, VA
09.2024 - Current
- Reviewed data obtained from interview for completeness and accuracy.
- Provided feedback to candidates after their interviews were complete.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Recorded detailed notes of each interview to inform hiring decisions.
- Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Observed body language and verbal cues during interviews to assess compatibility with company culture.
Sales Floor Lead
Burlington
Colonial Heights, VA
03.2024 - Current
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Assisted customers with product selection by providing information on features, pricing and availability of merchandise.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
Customer Service Lead
Burlington
Colonial Heights, VA
03.2023 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Consulted with customers regarding needs and addressed concerns.
- Directed customer service staff activities, including training, coaching and performance management.
- Ensured compliance with company policies and regulations related to customer service operations.
- Strengthened customer retention by offering discount options.
Cashier
Burlington
Colonial Heights, VA
10.2022 - Current
- Helped with purchases and signed customers up for rewards program.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Associate of Science -
Richard Bland College
South Prince George, VA05-2026
High School Diploma -
Prince George High School
Prince George, VA05-2024
Skills
- Multi-tasking capacity
- Leadership qualities
- Continuous learning mindset
- Task prioritization
- Cashier training
- Punctual and reliable
- Time management
- Money handling
- Adaptability and dependability
- Hospitality and accommodation
- Problem-solving
- Store policies enforcement
- Positive attitude
- Fraud prevention
- New hire training
- Administering interviews
- Following direction
- Customer service and assistance
- Empathy display
Timeline
Talent Captain
Burlington
09.2024 - Current
Sales Floor Lead
Burlington
03.2024 - Current
Customer Service Lead
Burlington
03.2023 - Current
Cashier
Burlington
10.2022 - Current
Associate of Science -
Richard Bland College
High School Diploma -
Prince George High School
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