Summary
Overview
Work History
Education
Skills
Timeline
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Nyease Gordon

CRANSTON,RI

Summary

Eager entry-level worker looking to provide exceptional support to an organization. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Dasher

DoorDash
10.2021 - Current
  • Fulfilling customer orders that are placed via the DoorDash app.
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Developed and maintained professional relations between customer, store personnel, and company.

Warehouse Packer

Amazon
10.2022 - 02.2023
  • Seasonal worker
  • Assisted with packing orders to prepare for shipment/delivery.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Packed, weighed and shipped items per customer specifications.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.

Customer Retail Associate

Macys
11.2021 - 10.2022
  • Provided outstanding customer service, organized department display cases, unloaded new inventory and assisted with additional tasks as requested.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Front Counter Worker

Supreme Pizza
01.2020 - 08.2021
  • Improved customer satisfaction by providing efficient and friendly service at the front counter.
  • Contributed to increased sales by upselling promotional items and suggesting additional purchases to customers.
  • Utilized point-of-sale system efficiently for processing orders, applying discounts or promotions when applicable.
  • Enhanced customer experience with thorough product knowledge and helpful recommendations.

Crew Member

Dunkin Donuts
10.2019 - 06.2021
  • Assisted customers with orders, provided exceptional customer service and cleaned as needed.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

A.S., Liberal Arts -

Community College of RI
08.2024

H.S Diploma -

Trinity Academy for the Performing Arts (TAPA)
06.2022

Skills

  • Quick Decision Making
  • Patience and Tolerance
  • Reliability and punctuality
  • Safety awareness
  • Cash handling proficiency
  • Strong Navigation Skills
  • Customer Service
  • Quick Learner
  • Decision-Making
  • Problem-Solving
  • Customer Communication
  • Time Management

Timeline

Warehouse Packer

Amazon
10.2022 - 02.2023

Customer Retail Associate

Macys
11.2021 - 10.2022

Dasher

DoorDash
10.2021 - Current

Front Counter Worker

Supreme Pizza
01.2020 - 08.2021

Crew Member

Dunkin Donuts
10.2019 - 06.2021

A.S., Liberal Arts -

Community College of RI

H.S Diploma -

Trinity Academy for the Performing Arts (TAPA)

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Nyease Gordon