Nyedholi Deng
Lawton,USA
Summary
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
9
9
years of professional experience
Work History
Scheduler
Southwestern Medical Cener
06.2025 - Current
- Schedule and confirm appointments for radiology procedures (e.g., X-ray, CT, MRI, Ultrasound, Mammography) in alignment with departmental protocols and physician requests.
- Communicate clearly with patients regarding preparation instructions, arrival times, and required documentation.
- Verify insurance coverage, obtain prior authorizations, and ensure all financial and clinical requirements are met before appointments.
- Coordinate scheduling with radiologists, technologists, and referring providers to optimize workflow and minimize patient wait times.
- Manage cancellations, rescheduling, and urgent add-ons while maintaining accuracy and efficiency.
- Enter and update patient information in the hospital’s scheduling/EHR system in compliance with HIPAA regulations.
- Respond to patient inquiries, resolve scheduling conflicts, and escalate complex issues as needed.
- Maintain knowledge of radiology procedures, preparation requirements, and departmental scheduling guidelines.
- Support administrative functions such as daily schedule distribution, patient reminder calls, and collaboration with front-desk and billing staff.
Claims Specialist
State Farm
10.2022 - 05.2024
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment
- Processed payments for valid claims according to established procedures
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim
- Compiled data from multiple sources for reporting purposes
- Interpreted legal documents related to claims processing such as contracts and policy language
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives
- Collaborated with other departments within the organization to resolve issues related to claims processing
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes
Legal Assistant
J Edwin Martin Attorney And Counseling at Law
04.2020 - 05.2022
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks
- Maintained client confidentiality in all matters
- Proofread drafts of legal documents for accuracy in grammar and punctuation
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures
- Analyzed data related to cases for use in research or litigation purposes
- Greeted clients upon arrival at office and provided assistance as needed
- Answered phones promptly while providing courteous customer service
- Performed basic bookkeeping duties including tracking payments received from clients
- Participated in client interviews, observed questioning process and documented information
Barista
Starbucks
09.2016 - 05.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
- Operated cash registers to process customer payments
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
- Stocked shelves with ingredients needed to make coffee drinks
- Provided excellent customer service by responding to inquiries quickly and professionally
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes
- Adhered to health department regulations concerning sanitation standards
- Organized workstations efficiently so that tasks could be completed quickly during peak hours
- Trained new baristas on company policies and procedures regarding food handling safety standards
- Developed creative recipes for signature coffees or blended drinks unique to the cafe
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Maintained calm demeanor during high-volume periods and special events
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Memorized recipes for specialty coffee beverages and seasonal offerings
Education
High School Diploma - undefined
East High School
Anchorage, AKBachelor of Science - Mathematics
Philander Smith College
Little Rock, ARSkills
- Settlement Determinations
- Data Entry
- Customer Service
- Teamwork and Collaboration
- Exceptional Recordkeeping Abilities
- Decision-Making
- Active Listening
- Proficient in Microsoft Office
- Critical Thinking
- Previous experience in medical scheduling, radiology, or hospital setting strongly preferred
- Knowledge of medical terminology, radiology procedures, and insurance authorization processes
- Proficiency in electronic health record (EHR) and scheduling systems
- Strong organizational, communication, and customer service skills
- Ability to multitask, prioritize, and work effectively in a fast-paced clinical environment
Timeline
Scheduler
Southwestern Medical Cener
06.2025 - Current
Claims Specialist
State Farm
10.2022 - 05.2024
Legal Assistant
J Edwin Martin Attorney And Counseling at Law
04.2020 - 05.2022
Barista
Starbucks
09.2016 - 05.2019
High School Diploma - undefined
East High School
Bachelor of Science - Mathematics
Philander Smith College
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