Nyeeja Dix
Philadelphia,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Warehouse Packer
Novolex Heritage Bag
Swedesboro, NJ
12.2021 - 07.2022
- Updated merchandise pricing to match new values and special promotional rates.
- Followed orders precisely for correct items, sizes and quantities.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Sales Associate
Nordstrom
Newark, DE
11.2021 - 01.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
Telemarketer
SIMMS
Newark, DE
09.2021 - 11.2021
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Informed current and prospective customers of promotions and new or upgraded products.
- Answered calls, took messages, and transferred calls to correct individuals.
Social Services Worker
Division Of Social Services
Claymont, DE
04.2021 - 05.2021
- Access clients needs to determine ways to help improve barriers by providing various benefits such as tanf, food benefits, medicaid, mental health & housing etc.
- Evaluate information derived from applicant interviews, counseling sessions, case history and other pertinent sources and refers to proper channels for review
Manager
Target Tech
Dover, DE
08.2020 - 01.2021
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Drive sells by motivating team to upsell and provide exemplary customer service on every call
Nutri-fresh Services
Lead/ Validator
Edison, NJ
09.2018 - 10.2019
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Displayed knowledge of items to make appropriate picking recommendations for customers and management team
Sales Associate
Forever 21
Elizabeth, NJ
06.2015 - 01.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped customers locate products and checked store system for merchandise at other sites.
Social Worker
Family Intervention Services
Paterson, NJ
08.2015 - 03.2016
- Help clients with emotional or behavioral issues access services through monthly outreach events
- Handled multiple cases and clients daily by leveraging time management and prioritization to meet each clients needs
Education
Business
Essex County College
Newark, NJ04.2017
High School Diploma -
Marion P Thomas Charter High School
Newark, NJ06.2016
Skills
- Inventory counting
- Documentation And Reporting
- Pricing Strategies
- Sales expertise
- Customer Service
- Call center experience
- Teamwork and Collaboration
- Sales Quota Achievement
Timeline
Warehouse Packer
Novolex Heritage Bag
12.2021 - 07.2022
Sales Associate
Nordstrom
11.2021 - 01.2022
Telemarketer
SIMMS
09.2021 - 11.2021
Social Services Worker
Division Of Social Services
04.2021 - 05.2021
Manager
Target Tech
08.2020 - 01.2021
Nutri-fresh Services
Lead/ Validator
09.2018 - 10.2019
Social Worker
Family Intervention Services
08.2015 - 03.2016
Sales Associate
Forever 21
06.2015 - 01.2019
Business
Essex County College
High School Diploma -
Marion P Thomas Charter High School