Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyeesha Holley

Coconut Creek,FL

Summary

Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.

Overview

8
8
years of professional experience

Work History

Mentor

Boys And Girls Of Tomorrow
06.2015 - Current
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Provided guidance on stress management and grounding techniques to reduce overwhelm.
  • Assisted mentees in setting and achieving educational and career goals to encourage independence.
  • Monitored behavior and reported any incidents to appropriate personnel.
  • Regularly assessed progress and provided feedback to support continued development.
  • Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Encouraged exploration of new hobbies and career opportunities to enhance quality of life.
  • Assisted youth with homework assignments, sports, and fitness, art and literacy.
  • Collaborated with teachers, counselors and administrators to foster access to resources and support.
  • Developed and led special events that increased decision making, problem-solving and good judgment.
  • Facilitated workshops and seminars to foster development of problem-solving, decision-making, and critical thinking.
  • Helped students develop organizational, time management and study skills.

Customer Service Supervisor

Publix
12.2019 - 05.2023
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created, prepared, and delivered reports to various departments.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Created customer support strategies to increase customer retention.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Optimized organizational systems for payment collections, deposits, POS, and recordkeeping.

Assistant Teacher

Smart Generation Academy
06.2017 - 11.2019
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Assisted in lessons, curriculum and homework planning.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Assisted in implementation of new learning tools, systems and materials.
  • Worked with teacher and administrators to enforce school policies and procedures.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Supported teacher in preparing individualized learning plans for underperforming students.

Education

Dominion Health Education
2019

Early Childhood Development

William T. McFatter Technical College
Fort Lauderdale, FL
2018

High School Diploma -

Coral Glades High School
Coral Springs, FL
2016

Skills

  • Conflict Management Education
  • Constructive Feedback
  • Educational Problem Identification
  • Business Networking
  • Effective Leadership
  • Proficient in MS, EXCEL
  • Career Planning Presentations
  • Counsel Individuals
  • CPR
  • Reporting and Documentation
  • Care Team Collaboration
  • Time Management

Timeline

Customer Service Supervisor

Publix
12.2019 - 05.2023

Assistant Teacher

Smart Generation Academy
06.2017 - 11.2019

Mentor

Boys And Girls Of Tomorrow
06.2015 - Current

Dominion Health Education

Early Childhood Development

William T. McFatter Technical College

High School Diploma -

Coral Glades High School

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Nyeesha Holley