Nyeesha Surpris
Alamogordo,NM
Overview
10
10
years of professional experience
Work History
Human Resource Assistant (GS-07) (TERM)
Civilian Personnel Office
Holloman AFB, NM
04.2024 - Current
- Deliver technical and administrative support for the installation’s Civilian Personnel Section
- Provide guidance on employee relations programs, ensuring compliance and efficiency across multiple functions
- Supported a dynamic five-person HR team serving 900+ DoD civilians, contractors, and volunteers
- Coordinated recruitment and placement activities, including onboarding, in-processing, and briefing prospective government employees at on-base events
- Operated HR and administrative systems, including DCPDS, BO/BI, eOPF, USA Staffing, and eVerify
- Conducted background investigations, collected fingerprints, and completed state childcare checks; proficient in DISS, CVS/PIPS, NBIS, eAPP, and SWFT security systems
- Oversaw Common Access Card (CAC) program as Local Trusted Agent Site Manager (TASM), ensuring compliance and safeguarding installation security
- Performed fitness adjudications, liaised with investigative agencies to resolve security clearance and suitability determinations
- Authorized SF-52s (RPAs) for awards, status updates, retirements, separations, and appointments
- Drafted correspondence and documentation in adherence to agency directives and regulations
- Executed DoD Priority Placement Program (PPP) functions and facilitated hiring program activities
- Provided frontline customer service, addressed inquiries via phone, email, and in person with professionalism and efficiency
- Piloted a client onboarding process, achieving an 85% reduction in entry errors and significantly improving first-contact-to-client conversion rates
- Maintained confidentiality of sensitive information, safeguarding both personal data and proprietary business details.
- Improved communication between departments through regular updates and collaborative meetings.
- Facilitated smooth operations by promptly addressing employee concerns or issues as they arose.
- Tracked various statistics and kept detailed records to support human resources department.
- Aided staff with employee performance review paperwork and documentation.
- Participated in job fairs to recruit new talent.
Personnel Assistant III/Site Lead
Red River Science and Technology
Holloman AFB, NM
12.2023 - 04.2024
- Oversaw Personnel Assistants, delivered targeted training, and cultivated relationships with internal and external stakeholders to achieve staffing objectives
- Partnered with Human Resources to drive recruitment efforts, evaluated resumes, conducted interviews, and fulfilled hiring and training needs
- Advised leadership on complex recruitment, placement, affirmative employment, and suitability matters, ensuring adherence to policies
- Analyzed issues by identifying key factors, gathering critical data, and implementing practical solutions
- Authenticated subscriber identities and updated records in military systems with precision
- Developed weekly training sessions to enhance staff digital literacy, driving a 25% increase in productivity
- Examined and presented customer service metrics, uncovered improvement opportunities, and reduced repeat complaints by 40%
- Employed advanced communication skills to foster effective collaboration across all organizational levels
- Designed personalized training plans, conducted regular training sessions, and enhanced operational processes for efficiency
- Served as Super Verifying Official (VO), audited compliance records, trained new VOs, and managed RAPIDS software installations and updates
- Guided on awards and decorations, processed recommendations, disseminated criteria for new recognitions, and managed unit award updates
- Generated and presented weekly statistical reports to the Military Flight Commander using Microsoft Excel, PowerPoint, and web-based data systems
- Assisted personnel with document requests, provided in-person service, and facilitated access to military records in the Automatic Records Management System (ARMS)
Personnel Assistant
Red River Science and Technology
Holloman AFB, NM
05.2022 - 12.2023
- Facilitated administrative operations as Verifying Official by validating and inputting customer data into secure systems to issue Common Access Cards (CAC)
- Streamlined document requests and provided efficient service for walk-in customers by utilizing Automated Records Management Systems (ARMS) and Military Personnel Data System (MilPDS) to review, audit, and update personnel records
- Communicated effectively across all organizational levels, fostering seamless interactions and resolving issues promptly
- Introduced a client scheduling program that decreased time by 50%
- Investigated and resolved discrepancies in awards and decorations records, processed entitlement verifications and corrections
- Applied advanced proficiency in Microsoft Office Suite to generate professional correspondence, reports, spreadsheets, and presentations
- Operated autonomously with sound judgment while collaborating effectively within team dynamics
- Utilized word processing automation tools and adhered to formatting standards, including Tongue and Quill, to produce polished documents supporting diverse office functions
- Answered and redirected incoming phone calls for office.
- Assisted with on-boarding process of 5 new hires.
- Prepared monthly, weekly, and daily logs using Microsoft Office Suite.
- Ensured legal compliance by staying up-to-date on employment law changes affecting human resources practices.
- Supported HR initiatives by coordinating events, such as team-building activities and staff meetings, fostering a positive work environment.
- Managed employee leave requests effectively while minimizing impact on overall organizational productivity.
- Facilitated open communication between employees and management through monthly newsletters highlighting updates, accomplishments, upcoming events.
Food Service Director
Elior North America
Alamogordo, NM
09.2021 - 11.2021
- Directed APS food service operations, ensuring uninterrupted meal services
- Designed and managed budgets, maintained accurate financial records and conducted audits
- Supervised staff recruitment, training, and placement
- Oversaw procurement of supplies, compliance with culinary standards, and adherence to food safety regulations
- Maintained rigorous compliance with health, safety, and sanitation standards
- Optimized food service department operations and resource allocation
- Recruited, onboarded, and trained personnel to enhance team performance
- Developed and managed departmental budgets, meeting financial targets and forecasts
- Executed job postings, resume reviews, interviews, and hiring processes
- Coordinated pre-employment requirements and streamlined onboarding activities
- Leveraged Microsoft Office Suite to manage operational and administrative tasks efficiently
- Developed strategies to improve food service levels for busy facility handling 2K meals each day.
Dining Facility Manager (E-6 - E-7)
United States Air Force
Alamogordo, NM
09.2019 - 09.2021
- Led operations of an $11M dining facility, supervising 40 personnel and managing a $1.2M dining contract
- Optimized spending for a $50K operational budget and resolved customer service issues promptly
- Verified sales, adjustments, invoices, inventories, and transfers through comprehensive financial audits
- Administered leave programs, awards systems, and employee relations guidance for military and civilian staff
- Directed a $20K storage renovation project to improve material access and facility functionality
- Elevated workforce capabilities by developing a Shift Leaders Course, saving $24K in travel costs
- Averted contingency operations profit loss; ensured 4.9K transactions/recovered $14.5K of revenue enabled 1.5% variance
- Conducted over 100 annual facility inspections, trained employees on food service codes, and secured 17 consecutive satisfactory EPA audit ratings
- Acted as subject matter expert for administrative support programs, including drug demand reduction, security assistance, deployment management, and readiness training
- Addressed maintenance issues promptly, minimizing downtime of equipment or facilities that could impact daily operations negatively.
- Ensured high-quality meals by enforcing strict adherence to recipes and cooking techniques among kitchen staff.
- Evaluated customer feedback systematically, implementing necessary changes to enhance service quality and overall satisfaction.
- Managed budgets effectively, reducing costs while maintaining quality standards in food ingredients and overall presentation.
- Implemented energy-saving measures within the facility, contributing to cost reduction and environmental sustainability efforts.
- Maintained proper inventory levels, ensuring availability of food items and minimizing spoilage through timely ordering.
- Reduced food waste by closely monitoring portion sizes and adjusting meal preparation accordingly.
- Delivered exceptional service by training employees on best practices in customer relations, including conflict resolution strategies when needed.
- Monitored health code compliance consistently, ensuring all staff adhered to proper sanitation guidelines throughout the dining facility.
- Enhanced customer satisfaction by implementing efficient dining facility procedures and maintaining a clean environment.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional growth opportunities.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Lodging Manager (E-7)
United States Air Force
Prince Sultan Air Base, Saudi Arabia
09.2020 - 12.2020
- Deployed to PSAB for Operation Inherent Resolve as lodging section chief; directed living quarters for 2.7K joint service personnel
- Directed 10-member team managing 5K bed spaces and $3M in WRM; facilitated lodging for 2.5K personnel, supporting missile defense and 865 sorties under Operation Spartan Shield and Operation Inherent Resolve
- Designed and implemented bed-down plan; launched 24-hour operations, developed accountability programs, authored operational instructions, and secured $200K in assets for force expansion
- Inspected 408 tents in collaboration with the fire department; identified 70 safety hazards, created a standardized checklist, and resolved issues in under 2 weeks
- Partnered with Expeditionary Civil Engineer Squadron; conducted thermal liner inspections on 408 living quarters, uncovering 23 missing items, and reallocated $136K in Air Force assets
- Negotiated $2M lodging blanket purchase agreement; streamlined linen contract, reducing order time from 1 month to 2 weeks, supporting 2.5K personnel with 3K linen items
- Overhauled warehouse layout; reorganized 16K MREs and $2.8M in equipment, creating space for $2M of additional assets across 8 facilities
- Executed Wing commander’s directive; restructured 36 tents by rank and unit, ensuring crew and squadron integrity across 3 service branches
- Expanded lodging capabilities; coordinated 28 deliveries of $1.7M in assets and led 562 volunteers to prepare 194 tents for 1.3K USMC personnel surge
- Drafted lodging Performance Work Statement for Base Operating Support Integrator kit worth $17.8M; reviewed core requirements for 1.7K USMC personnel, enhancing capabilities critical to the Meritorious Unit Award
- Spearheaded USMC Rest in Place/Transfer of Authority plan; adjusted 1K personnel bed-down, added 448 tents, and constructed 244 beds, boosting site capacity to 5.3K
Sports and Fitness Director
United States Air Force
Misawa Air Base, Japan
02.2015 - 09.2019
- Supervised a 30-member multinational team in providing fitness services to 11.5K personnel
- Directed planning, training, and execution of fitness activities, intramural sports, and special events
- Streamlined equipment replacement processes by liaising with logistics managers and coordinating transportation schedules
- Directed eight morale-boosting events with 165 volunteers, engaging 1.4K participants
- Overhauled a five-year recapitalization program, securing $330K in new equipment acquisitions
- Audited 250 employee files, rectified 26 administrative discrepancies, and trained junior staff to maintain policy compliance
- Organized four fitness events involving 500 participants, earning commendations for seamless execution
Skills
Human resources administration
undefinedTimeline
Human Resource Assistant (GS-07) (TERM)
Civilian Personnel Office
04.2024 - Current
Personnel Assistant III/Site Lead
Red River Science and Technology
12.2023 - 04.2024
Personnel Assistant
Red River Science and Technology
05.2022 - 12.2023
Food Service Director
Elior North America
09.2021 - 11.2021
Lodging Manager (E-7)
United States Air Force
09.2020 - 12.2020
Dining Facility Manager (E-6 - E-7)
United States Air Force
09.2019 - 09.2021
Sports and Fitness Director
United States Air Force
02.2015 - 09.2019
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