Nyeisha Akhtab
Philadelphia,PA
Summary
Proven Retail Sales Associate with a successful track record of enhancing customer satisfaction and boosting store efficiency. Highly skilled in providing exceptional customer service and proficient in operating POS systems. Adept at fostering repeat business through engaging with customers and effectively solving problems. Demonstrates a strong commitment to achieving sales targets and maintaining store standards, contributing to a positive and professional shopping environment.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Walmart
04.2022 - 10.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped over 50 customers a day to complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Retail Sales Associate
Driveline Merchandising
07.2021 - 02.2023
- Assisted over 30 customers daily with product inquiries.
- Ensured timely restocking of necessary items.
- Streamlined collaboration with inventory staff for fast replenishment of popular products.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Collaborated with management to execute sales events effectively.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate
5 Below
02.2017 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled over 100 cash transactions daily-efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Roxborough High School
Philadelphia Pa06.2018
Skills
- Customer service
- POS system operations
- Goal driven
- Teamwork
- Flexible schedule
- Professional appearance
- Conflict resolution
- Sales expertise
Timeline
Retail Sales Associate
Walmart
04.2022 - 10.2024
Retail Sales Associate
Driveline Merchandising
07.2021 - 02.2023
Sales Associate
5 Below
02.2017 - 07.2020
High School Diploma -
Roxborough High School
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