NYEISHA WASHINGTON
Miami,FL
Summary
Results-driven Customer Service and Operations Professional experienced in financial services, retail management, and logistics. Delivered operational accuracy through effective inventory management and streamlined processes, enhancing customer interactions and support. Focused on managing multiple priorities in fast-paced environments while maintaining professionalism and attention to detail.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Retail Assistant Manager
Family Dollar
07.2025 - Current
- Supervised daily store operations, led and trained staff, managed scheduling and inventory, handled cash, resolved customer concerns, ensured safety and loss prevention, and supported sales.
- Assisted in managing daily store operations and staff scheduling.
- Collaborated with team to maintain inventory accuracy and product availability.
- Trained new employees on customer service standards and store policies.
Customer Service Representative / Operations Specialist
Service Finance, a Truist Company
08.2020 - 03.2026
- Processed loan applications and servicing requests, reviewing documentation and assisting customers to ensure accurate records and effective communication across departments.
- Assisted customers with inquiries and account issues efficiently.
- Resolved service complaints and escalated complex cases to management.
- Processed customer transactions using company-specific software systems.
Direct Support Professional
Sunshine Health
01.2020 - 01.2022
- Assisted clients with daily living activities, documented their progress, and transported them to appointments.
- Provided compassionate support to individuals with developmental disabilities and mental health needs.
- Assisted clients with daily living activities, fostering independence and dignity.
- Collaborated with healthcare professionals to ensure coordinated care for clients.
Warehouse Clerk
Kansas Marine
01.2017 - 01.2019
- Created pick tickets and work orders; coordinated cruise ship supply orders; pulled, packed, labeled, and staged merchandise; received shipments and maintained inventory; loaded and unloaded freight while following safety procedures.
- Managed inventory levels and organized stock for efficient retrieval.
- Operated forklifts and pallet jacks to transport materials safely.
- Inspected incoming shipments for quality and accuracy before storage.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL 08.2005 - 05.2009
Skills
- Customer Service Excellence
- Cash management
- Financial Transactions
- Order fulfillment
- Inventory Management
- Warehouse Operations
- Shipping & Receiving
- Retail Supply Chain
- Data management
- Data management Systems
- POS Systems
- CRM Systems
- Microsoft Office Suite
- Microsoft Word
- Excel
- Outlook
- Team Leadership
- Leadership experience
- Problem Solving
- Time Management
- Safety Compliance
- Strong attention to detail
- Excellent communication
- Reliable and organized
- Quick learner
- High-volume multitasking
- High-volume multitasking
- Leadership experience
Timeline
Retail Assistant Manager
Family Dollar
07.2025 - Current
Customer Service Representative / Operations Specialist
Service Finance, a Truist Company
08.2020 - 03.2026
Direct Support Professional
Sunshine Health
01.2020 - 01.2022
Warehouse Clerk
Kansas Marine
01.2017 - 01.2019
High School Diploma -
Miami Norland Senior High School
08.2005 - 05.2009