Nyeisha Williams
DeSoto,TX
Summary
Experienced with managing daily operations and providing exceptional customer service. Utilizes strong organizational and multitasking skills to maintain efficient workflow and accurate record-keeping. Track record of effective communication and teamwork to ensure customer satisfaction and operational success.
Professional and experienced center associate equipped to excel in this role. Skilled in customer service, administrative tasks, and operational support with strong focus on team collaboration and achieving results. Adept at handling changing needs with flexibility and reliability, ensuring seamless workflow and client satisfaction. Known for effective communication, organization, and problem-solving abilities.
Professional administrative specialist with strong background in customer service and operational support. Adept at managing daily center activities and addressing customer needs efficiently. Known for effective team collaboration and adaptability to shifting priorities, ensuring smooth operations and high customer satisfaction.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Support Center Associate
Tradesman International
01.2022 - Current
- Managed daily operations to ensure seamless customer service and support.
- Oversaw inventory management, optimizing stock levels and minimizing discrepancies.
- Trained and mentored new associates on company policies and operational procedures.
- Enhanced customer experience by resolving inquiries and providing tailored solutions.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Maintained high levels of confidentiality when handling sensitive client information or financial transactions data.
- Proactively identified potential issues or bottlenecks in the workflow process; suggested solutions which were successfully implemented.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Assisted in training new staff on customer service protocols and system navigation.
BILLING CUSTOMER SERVICE REPRESENTATIVE
Spectrum
10.2019 - 11.2020
- Able to work multiple lines, set appointments, resolve complaints, adjust bills, modify work orders, schedule appointments, order equipment, Micro soft office friendly, time management skills, interpersonal skills, and multi-task.
- Resolved customer billing inquiries efficiently, enhancing satisfaction and retention rates.
- Processed account adjustments accurately, ensuring compliance with company policies.
- Analyzed billing data to identify trends, contributing to process improvement initiatives.
- Managed escalated customer issues effectively, fostering trust and loyalty within client relationships.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Provided backup support for other Customer Service Representatives during peak periods or staff absences, ensuring uninterrupted service to customers.
- Contributed to a positive work environment by actively engaging in team-building activities and maintaining open lines of communication with colleagues and supervisors.
- Maintained a strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
AUTOMATED LOGISTICS SPECIALIST
US Army
04.2014 - 06.2017
- Performed warehouse functions pertaining to receipt, storage, distribution, and issue. Established and maintained documents such as inventory, material control, accounting, and supply reports. Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents. Unloaded, unpacked, visually inspected, counted, segregated, palletized, and stored incoming supplies and equipment. Maintained stock locator systems and administers document control procedures. Operated Global Combat Support System, and Standard Army Maintenance System Enhanced. Operated forklifts and other warehouse equipment to the standard. Maintained automated supply system for accounting of organizational and installation supplies and equipment. Scheduled and performed preventive and organizational maintenance on weapons, in preparation for training and combat operations.
- Executed daily logistics operations, ensuring timely shipping and receiving of goods.
- Coordinated with cross-functional teams to optimize supply chain efficiency.
- Analyzed system performance data to identify areas for process improvement.
- Led initiatives to automate reporting processes, increasing operational transparency.
- Optimized use of available storage space through effective inventory rotation practices, ensuring maximum utilization of warehouse capacity.
- Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Processed incoming and outgoing correspondence efficiently.
- Managed inventory records using specialized database software.
- Coordinated scheduling and resource allocation for meetings, ensuring optimal use of time and facilities.
Education
Business Administration
PIKES PEAK COMMUNITY COLLEGE
COLORADO SPRINGS, COSkills
- Scheduling appointments
- Document preparation
- Data entry proficiency
- Scheduling coordination
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Telephone and email etiquette
- Active listening
- Effective communication
- Decision-making
- Documentation and recordkeeping
- Interpersonal skills
- Self motivation
- Goal setting
- Professionalism
- Quality control
- Inventory control
- Workflow management
- Administrative background
- Mail handling
- Filing and data archiving
- Supply restocking
- Project planning
- Records management
- Inventory replenishment
- Bookkeeping
- Word processing
- Database management
- Business administration
- Accounting
- Logistical planning
Timeline
Support Center Associate
Tradesman International
01.2022 - Current
BILLING CUSTOMER SERVICE REPRESENTATIVE
Spectrum
10.2019 - 11.2020
AUTOMATED LOGISTICS SPECIALIST
US Army
04.2014 - 06.2017
Business Administration
PIKES PEAK COMMUNITY COLLEGE