Nyela Johnson
Triangle,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Player Services Representative
Rosie’s Gaming Emporium
08.2023 - Current
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Increased revenue with thorough analysis of gaming trends and targeted marketing initiatives.
- Assisted in the recruitment process for new hires, participating in interviews and selection decisions.
- Collaborated with management to develop policies and procedures that improved operational efficiency and minimized risk exposure.
- Contributed to business growth by identifying areas for improvement in game offerings and recommending new products or services.
- Ensured player satisfaction by addressing concerns and resolving issues in a timely manner.
- Maintained strict compliance with gaming regulations throughout all aspects of work duties to uphold company standards and reputation within the industry.
- Enhanced customer experience by providing exceptional assistance and support during their gaming sessions.
- Acted as a liaison between players and the casino, addressing any concerns or questions with prompt attention and professionalism.
- Provided personalized recommendations on games and entertainment options based on guest preferences, enhancing their overall experience.
- Handled cash transactions with accuracy and integrity, ensuring proper balance counts at the beginning and end of each shift.
- Streamlined processes for faster transactions, reducing wait times for guests at the Player Services desk.
- Developed strong rapport with regular customers, fostering loyalty and repeat visits.
Park Supervisor
Beehive Indoor Playground
03.2023 - 08.2023
- Reviewed incident reports thoroughly for accurate documentation and appropriate follow-up actions when necessary.
- Fostered a positive work environment through team building activities, improving overall morale among staff members.
- Streamlined maintenance processes for improved park cleanliness and visitor satisfaction.
- Provided exceptional customer service by addressing visitor concerns and feedback promptly and professionally.
- Trained new employees on park policies and procedures, promoting a high standard of performance among staff members.
Party Host
Beehive Indoor Playground
10.2022 - 08.2023
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
Education
High School Diploma -
Potomac High School
Dumfries, VA06.2022
Skills
- Goal-Oriented
- Complaint Handling
- Customer Service
- Cash Handling
- Answering Phones
- Staying Calm And Professional In Fast Paced Environments
- Problem and Solution Solving
Timeline
Player Services Representative
Rosie’s Gaming Emporium
08.2023 - Current
Park Supervisor
Beehive Indoor Playground
03.2023 - 08.2023
Party Host
Beehive Indoor Playground
10.2022 - 08.2023
High School Diploma -
Potomac High School
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