Nyell Oliver
Longview
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. As customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Farmer's Insurance
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Personal shopper
Walmart
10.2019 - 02.2022
- Checked inventory and selected grocery products from specific locations based upon customer orders and availability
- Assisted customers with locating and choosing merchandise in any store department
- Pulled orders quickly to maintain demanding productivity goals
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Loaded and unloaded orders at customer's homes or locations
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Worked productively with customers to meet order requirements and service expectations
- Consistently met deadlines and quality goals for accuracy and timeliness.
Cashier Front TL
Target
10.2017 - 07.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Assisted customers by answering questions and fulfilling requests
- Helped guests every day by processing payments, monitoring reward accounts and resolving service concerns
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
No Degree - Human Resources Development
Tyler Junior College
Tyler, Tx06-2028
High School -
Longview High School
Longview, Tx05.2015
Skills
- Efficient Order Picking
- Conflict Resolution Expertise
- Financial Transaction Processing
- Currency Handling Expertise
- Effective Communication Skills
- Efficient Customer Support
- Collaborative Team Member
- Effective Communication Skills
- Collaborative Team Member
- Temporary Child Caregiver
- Active listening
- Customer service
Timeline
Customer Service Representative
Farmer's Insurance
10.2022 - Current
Personal shopper
Walmart
10.2019 - 02.2022
Cashier Front TL
Target
10.2017 - 07.2019
No Degree - Human Resources Development
Tyler Junior College
High School -
Longview High School
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