Nyema Robinson
Snellville,GA
Overview
13
13
years of professional experience
Work History
Claims Assistant
State Farm
Duluth, GA
06.2014 - 09.2014
- Answering phones and directing State Farm customers to their claim rep.
- Taking claim info and filing claims for State Farm customers.
- Removing claims from virtual level system and editing to make sure they are routed as quickly as possible to a claim representative.
- Entering tax id numbers and social security numbers into Rumba for tax purposed and claim payouts.
- Posting payments and drafts to claim information.
- Received, screened and routed incoming calls.
- Prepared vendor invoices and processed incoming payments.
- Handled all incoming business and client requests for information.
- Met challenging quotas for productivity and accuracy of work.
Customer Service Rep
Outcomes Health Information Solutions
Alpharetta, GA
02.2014 - 05.2014
- requesting patient medical records as part of a HEDIS Review on patient records by Healthcare companies.
- Promoted to the Clinical Call Back Dept.
- to call back and request missing documentation on patient records that were received that were still missing certain pieces of documentation needed to complete the HEDIS Review for Health care companies.
- Maintained computer and physical filing systems.
- Received, screened and routed incoming calls.
- Met challenging quotas for productivity and accuracy of work.
Receptionist
Agape Hospice Care
Atlanta, GA
08.2013 - 11.2013
- Released after medically necessary surgery for recovery) Receptionist
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Prepared vendor invoices and processed incoming payments.
- Received, screened and routed incoming calls.
- Provided complete meeting support including preparing materials and taking notes.
- Handled all incoming business and client requests for information.
- Ordering of all company office supplies.
- Daily pick up and sorting of all company mail.
- Light office overall management to insure the duties of all office needs are met.
Assistant Manager
Hot Beats Recording Studios
Atlanta, GA
08.2012 - 08.2013
- Under the direction of General Manager assists with all daily tasks for running a successful recording studio.
- Open and close studio upon request during assigned work day.
- Ensure all clients are happy, and all recording sessions flow smoothly.
- Collect payment on client invoices of recording sessions.
- Supervise studio interns to make sure all clients are assisted with any needs they have during recording sessions, and making sure that interns clean and prepare all recording rooms after every session.
- Maintained computer and physical filing systems.
- Received, screened and routed incoming calls.
- Provided complete meeting support including preparing materials and taking notes.
- Handled all incoming business and client requests for information.
Medical Records Clerk
Crossroads Hospice
Tucker, GA
03.2011 - 08.2012
- Daily time sheets.
- Responsible for daily death certificate log, physician signature and mailing of death certificates.
- Daily filing of patient records, answering phones, updating patient census.
- Closing inactive charts, filling requests for internal and external customers.
- Met challenging quotas for productivity and accuracy of work.
- Provided complete meeting support including preparing materials and taking notes.
- Received, screened and routed incoming calls.
Mentor and Child Assistant
Boys and Girls Club of Metro Atlanta
Atlanta, GA
09.2010 - 03.2011
- Daily assisting staff with after school duties.
- Helping with homework.
- Assisting preparing meals for after school age children.
- Reading and playing with children.
- Assistant with front desk duties as needed, answering phones and directing calls for the center.
Customer Claims Representative
Crawford Company
Atlanta, GA
02.2007 - 08.2009
- Daily responsibilities include emergency set up of contractors for customers of various property claims through inbound calls and outbound calls in a call center environment-involving water, fire, theft, general contracting, etc.
- Claim set up for emergency claims via xact-analysis (internet).
- Claims intake for nationwide customer service calls during catastrophe's-Floods, hurricanes, etc.
- Monthly surveys of claim intake for various insurance companies for property claims.
- Met challenging quotas for productivity and accuracy of work.
- Created reports and presentations.
- Received, screened and routed incoming calls.
Transcription Assistant
Georgia Cancer Specialists
Tucker, GA
08.2004 - 04.2006
- Daily faxing of patient medical records to outside patient providers for the sake of patient/ customer service care.
- Upkeep and maintenance of physician database.
- Research of outside physician and addition to EPM database.
- Contacting patients via phone, email to maintain updated patient info for all of patient physicians...
- Maintained computer and physical filing systems.
- Created reports and presentations.
- Met challenging quotas for productivity and accuracy of work.
Medical Records Technician
The Atlanta Center for Dermatologic Diseases
Atlanta, GA
07.2001 - 07.2004
- Archiving of medical records thru office filing system, and locating archived records for patient use.
- Pull charts daily for physicians, patient check-in, and patient check-out.
- Respond to lab requests, schedule appts, and receiving office supplies, Perform inventory of skin products that were available for patient purchase.
- Running errands for office manager and clinical staff including pharmacy runs and as well as monetary deposits and withdrawals for company account.
- Occasionally, assisting nurses with pre-authorization requests from healthcare companies.
Education
BFA - Audio Engineering
AMERICAN INTERCONTINENTAL UNIVERSITY CONCENTRATION OF MEDIA PRODUCTION
Atlanta, GAN.A
Skills
- Clerical support
- Documentation expertise
- Data management
- Clear oral/written communication
- Excellent multi-tasking ability
- Microsoft Office expertise
- Friendly nature
- Organizational skills
References
References: Penny Warner- Remx Staffing 404-442-1350 Beau Rappe- Agape Hospice Care 404-763-1456 Jennifer Anderson-Crossroads Hospice 770-270-9898 Wendy Cook-770-751-1133
Timeline
Claims Assistant
State Farm
06.2014 - 09.2014
Customer Service Rep
Outcomes Health Information Solutions
02.2014 - 05.2014
Receptionist
Agape Hospice Care
08.2013 - 11.2013
Assistant Manager
Hot Beats Recording Studios
08.2012 - 08.2013
Medical Records Clerk
Crossroads Hospice
03.2011 - 08.2012
Mentor and Child Assistant
Boys and Girls Club of Metro Atlanta
09.2010 - 03.2011
Customer Claims Representative
Crawford Company
02.2007 - 08.2009
Transcription Assistant
Georgia Cancer Specialists
08.2004 - 04.2006
Medical Records Technician
The Atlanta Center for Dermatologic Diseases
07.2001 - 07.2004
BFA - Audio Engineering
AMERICAN INTERCONTINENTAL UNIVERSITY CONCENTRATION OF MEDIA PRODUCTION
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Sharri JoynerSharri Joyner
Adult Nurse Practitioner at Serenity Hospice & Palliative CareAdult Nurse Practitioner at Serenity Hospice & Palliative Care