Nyesha Austin
Summary
Proactive and goal-oriented professional with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Webster Bank
09.2021 - 11.2024
- Successfully handled and resolved 60+ client calls per day while analyzing and collecting customer information to prepare service reports.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Assisted clients with navigating online platforms for customer financial accounts using open and interactive communication through phone and email correspondence.
Administrative Supervisor
U.S Navy
11.2019 - 06.2021
- Implemented a comprehensive records management system, maintaining accurate documentation while ensuring compliance with regulatory requirements.
- Extracted data while formulating and interpreting management reports in support of daily operations.
- Guarantee compliance with all policies to meet or exceed regulatory standards and train team in current procedures while managing performance.
- Supervises department’s daily operations and evaluated the performance of staff.
Administrative Clerk
U.S Navy
10.2015 - 11.2019
- Assisted in budget preparation, gathered necessary documentation and performed initial analysis to support financial planning.
- Processed readiness documents, administered status accounting program and verified utilization reports daily.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Utilized office management software to record and track customer information.
Sales Associate
Five Below
04.2015 - 10.2015
- Assists with execution of company data integrity process.
- Reviews all corporate communications applicable to assigned area.
- Sets and maintains Market Plan and other merchandise directives.
- Responsible for cash handling procedures.
Crew Member
McDonalds
03.2014 - 04.2015
- Directed team of cashiers in sales transactions.
- Providing customer service to exceed customers' expectations while assisting supervisor in daily tasks.
- Maintain an accurate cash drawer, ensuring that all transactions are accounted for by the end of the shift as part of the closing team.
Education
Bachelor of Science - Management Information Systems
SUNY, Old Westbury
Skills
- Customer support
- Database maintenance
- Data entry
- System documentation
Timeline
Client Service Representative
Webster Bank
09.2021 - 11.2024
Administrative Supervisor
U.S Navy
11.2019 - 06.2021
Administrative Clerk
U.S Navy
10.2015 - 11.2019
Sales Associate
Five Below
04.2015 - 10.2015
Crew Member
McDonalds
03.2014 - 04.2015
Bachelor of Science - Management Information Systems
SUNY, Old Westbury
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