Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nyesha Davis

indianapolis

Summary

Offering excellent communication skills and natural ability to connect with people, eager to learn and develop in customer service environment. Brings understanding of basic customer service principles and ability to quickly adapt to new systems and processes. Ready to use and develop communication and problem-solving skills in Any Operator role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Independent Contractor Part-Time

Now Courier Inc.
01.2025 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Drove safely at all times to avoid accidents and harm.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.

Leasing Consultant

Pepper Pike Property Management
09.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.

Transportation Dispatcher

AAA Hoosier Motor Club
02.2022 - 07.2024
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Scheduled and dispatched drivers to locations
  • Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.

Patient Transporter

Kindred Hospice
03.2018 - 12.2021
  • Warmly greeted patients and visitors and made each feel welcome.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
  • Enhanced patient comfort by providing compassionate care and timely transportation.
  • Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
  • Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
  • Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.

Education

GED -

Warren Central Learning Center
Indianapolis, IN
05-2012

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • GPS technology
  • Load organization
  • Route planning
  • Vehicle maintenance
  • Tech-savviness
  • Working independently
  • Customer service
  • Valid Driver's license
  • Package delivery and Pick-up
  • Loading and unloading
  • Fair housing policies
  • Lease agreements
  • Phone and email etiquette
  • Application processing
  • Property tours
  • Unit inspection
  • Dispatch software
  • Transportation safety protocols
  • Trucking dispatching
  • Transportation regulations
  • Patient communication
  • Patient safety
  • Patient transportation
  • Basic life support certification
  • Transportation
  • CPR certified

Certification

  • CPR certified Training
  • Bartending License
  • IND Driver License
  • ServSafe Certificate

Timeline

Independent Contractor Part-Time

Now Courier Inc.
01.2025 - Current

Leasing Consultant

Pepper Pike Property Management
09.2024 - Current

Transportation Dispatcher

AAA Hoosier Motor Club
02.2022 - 07.2024

Patient Transporter

Kindred Hospice
03.2018 - 12.2021

GED -

Warren Central Learning Center

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