Nyesha Larry
Newnan,GA
Summary
Operations Supervisor with extensive expertise in driving operational excellence and process optimization over a decade. Demonstrates leadership in inventory management, customer service, and quality assurance, leveraging skills in SAP, KPIs, and warehouse management to enhance accuracy and efficiency. Committed to fostering a collaborative environment and implementing data-driven strategies for significant cost reductions and improved operational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations /Inventory Management Supervisor
Syncreon
07.2021 - Current
- Supervise daily operations, ensuring timely task completion and optimal workflow.
- Conduct performance reviews, set goals, and enhance team productivity through training.
- Oversee outbound shipments, ensuring compliance with customs regulations.
- Lead quality audits and streamline processes for improved operational efficiency.
- Manage payroll for 120 employees and maximize warehouse space for growing product lines.
- Streamlined warehouse operations, boosting efficiency and accommodating product growth without compromising workflow. Led inventory team, fostering professional development.
- Ensured outbound shipments complied with customs regulations through meticulous tracking, documentation, and communication with stakeholders.
- Implemented strategic space utilization plans, maximizing warehouse capacity while maintaining accessibility and operational flow.
- Conducted regular supplier performance evaluations, addressing quality and delivery issues to maintain high customer satisfaction levels.
- Provided comprehensive training to 30+ employees in cycle counting and inventory control, enhancing accuracy and efficiency in stock management.
- Spearheaded process improvements and quality audits, driving operational efficiency and maintaining high customer satisfaction levels.
- Implement advanced inventory tracking systems, fostering process improvements and operational efficiency. Drive continuous optimization through creative solutions.
Customer Service Representative
Syncreon
12.2019 - 07.2021
- Owned and resolved daily customer service contacts adhering to strict SLAs
- Proactively reported and tracked operational issues affecting customer shipments
- Compiled, reviewed, and acted upon reporting suites for key accounts, meeting KPI requirements
- Addressed customer complaints, implemented root cause/corrective actions, and documented solutions
- Tracked open customer orders, handled exceptions, and monitored carrier performance against KPIs
- Answered 100 customer inquiries, participated in meetings, managed self-billing, and provided TMS reporting
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Quality Assurance Specialist
Syncreon
07.2017 - 12.2019
- Assisted in refining SOPs, achieving a 15% improvement in process adherence
- Conducted product tests, resulting in a 20% reduction in non-compliance incidents
- Enhanced on boarding efficiency by 25% through training new quality assurance specialists
- Improved operational process efficiency by 18% through routine audits
- Spearheaded initiatives for a 30% improvement in department processes, systems, and methodologies
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
Warehouse Supervisor
United Natural Food
05.2015 - 07.2017
- Coordinated effectively with management to ensure consistent and increased supply availability, optimizing warehouse operations
- Demonstrated adaptability by adjusting daily responsibilities based on changing business needs, contributing to improved operational efficiency
- Achieved and maintained a 95% production standard goal for order selection performance, surpassing industry benchmarks
- Emphasized a quality-first approach, exceeding standard goals, and fostered teamwork by collaborating with warehouse personnel to enhance overall efficiency
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Shipping & Receiving Team Lead
Walmart Distribution Center
10.2013 - 05.2015
- Achieved a 20% improvement in preparing finished goods for shipment, meeting customer requirements
- Verified piece counts from carriers, reducing discrepancies by 15% and ensuring a 98% accurate inventory
- Improved outbound material inventory processes, resulting in a 25% increase in efficiency and trend identification
- Conducted quality assurance checks, achieving a 30% improvement in accuracy against purchase orders or invoices
- Reduced order shortages by 20% through effective documentation, investigation, and corrective actions
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Improved warehouse efficiency by streamlining receiving processes and implementing organizational systems.
- Maintained a safe and clean working environment, adhering to company policies and OSHA regulations.
Education
High School Diploma -
Riverdale Highschool
Riverdale, GA05-2018
Skills
- Staff training and development
- Problem-Solving
- Operation Management
- Inventory Management
- Data analysis and reporting
- SAP, JDA and Warehouse Management System
- Key Performance Indicators (KPIs)
- Critical Thinking
- SOP Development
- Workflow optimization
- Gemba Walk
- Logistics planning
Certification
- OSHA Certified
- Six Sigma: Black Belt Certification
- ISO 9001 2015 Certification
- Dangerous Good Certification
- Heart saver First Aid CPR AED
Timeline
Operations /Inventory Management Supervisor
Syncreon
07.2021 - Current
Customer Service Representative
Syncreon
12.2019 - 07.2021
Quality Assurance Specialist
Syncreon
07.2017 - 12.2019
Warehouse Supervisor
United Natural Food
05.2015 - 07.2017
Shipping & Receiving Team Lead
Walmart Distribution Center
10.2013 - 05.2015
High School Diploma -
Riverdale Highschool
Similar Profiles
Roopenreet KaurRoopenreet Kaur
Cellular Technician at SyncreonCellular Technician at Syncreon
Gerwyn Lloyd San LuisGerwyn Lloyd San Luis
Casual Technician at SyncreonCasual Technician at Syncreon
Sabree Curtis Jr.Sabree Curtis Jr.
Team Lead at SyncreonTeam Lead at Syncreon
Latanya S. BucknerLatanya S. Buckner
Director of Financial Administration II- Professional Education at Georgia Institute of TechnologyDirector of Financial Administration II- Professional Education at Georgia Institute of Technology
David ClapperDavid Clapper
Partner, Strategic Marketing & Client Relations at Taptico SolutionsPartner, Strategic Marketing & Client Relations at Taptico Solutions