Nyesha Larry
Newnan,GA
Summary
Operations Supervisor with extensive expertise in driving operational excellence and process optimization over a decade. Demonstrates leadership in inventory management, customer service, and quality assurance, leveraging skills in SAP, KPIs, and warehouse management to enhance accuracy and efficiency. Committed to fostering a collaborative environment and implementing data-driven strategies for significant cost reductions and improved operational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations /Inventory Management Supervisor
Syncreon
Palmetto, GA
07.2021 - Current
- Supervise daily operations, ensuring timely task completion and optimal workflow.
- Conduct performance reviews, set goals, and enhance team productivity through training.
- Oversee outbound shipments, ensuring compliance with customs regulations.
- Lead quality audits and streamline processes for improved operational efficiency.
- Manage payroll for 120 employees and maximize warehouse space for growing product lines.
- Streamlined warehouse operations, boosting efficiency and accommodating product growth without compromising workflow. Led inventory team, fostering professional development.
- Ensured outbound shipments complied with customs regulations through meticulous tracking, documentation, and communication with stakeholders.
- Implemented strategic space utilization plans, maximizing warehouse capacity while maintaining accessibility and operational flow.
- Conducted regular supplier performance evaluations, addressing quality and delivery issues to maintain high customer satisfaction levels.
- Provided comprehensive training to 30+ employees in cycle counting and inventory control, enhancing accuracy and efficiency in stock management.
- Spearheaded process improvements and quality audits, driving operational efficiency and maintaining high customer satisfaction levels.
- Implement advanced inventory tracking systems, fostering process improvements and operational efficiency. Drive continuous optimization through creative solutions.
Customer Service Representative
Syncreon
Palmetto, GA
12.2019 - 07.2021
- Owned and resolved daily customer service contacts adhering to strict SLAs
- Proactively reported and tracked operational issues affecting customer shipments
- Compiled, reviewed, and acted upon reporting suites for key accounts, meeting KPI requirements
- Addressed customer complaints, implemented root cause/corrective actions, and documented solutions
- Tracked open customer orders, handled exceptions, and monitored carrier performance against KPIs
- Answered 100 customer inquiries, participated in meetings, managed self-billing, and provided TMS reporting
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Quality Assurance Specialist
Syncreon
Fairburn, GA
07.2017 - 12.2019
- Assisted in refining SOPs, achieving a 15% improvement in process adherence
- Conducted product tests, resulting in a 20% reduction in non-compliance incidents
- Enhanced on boarding efficiency by 25% through training new quality assurance specialists
- Improved operational process efficiency by 18% through routine audits
- Spearheaded initiatives for a 30% improvement in department processes, systems, and methodologies
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
Warehouse Supervisor
United Natural Food
Atlanta, GA
05.2015 - 07.2017
- Coordinated effectively with management to ensure consistent and increased supply availability, optimizing warehouse operations
- Demonstrated adaptability by adjusting daily responsibilities based on changing business needs, contributing to improved operational efficiency
- Achieved and maintained a 95% production standard goal for order selection performance, surpassing industry benchmarks
- Emphasized a quality-first approach, exceeding standard goals, and fostered teamwork by collaborating with warehouse personnel to enhance overall efficiency
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Shipping & Receiving Team Lead
Walmart Distribution Center
Orlando, FL
10.2013 - 05.2015
- Achieved a 20% improvement in preparing finished goods for shipment, meeting customer requirements
- Verified piece counts from carriers, reducing discrepancies by 15% and ensuring a 98% accurate inventory
- Improved outbound material inventory processes, resulting in a 25% increase in efficiency and trend identification
- Conducted quality assurance checks, achieving a 30% improvement in accuracy against purchase orders or invoices
- Reduced order shortages by 20% through effective documentation, investigation, and corrective actions
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Improved warehouse efficiency by streamlining receiving processes and implementing organizational systems.
- Maintained a safe and clean working environment, adhering to company policies and OSHA regulations.
Education
High School Diploma -
Riverdale Highschool
Riverdale, GA05-2018
Skills
- Staff training and development
- Problem-Solving
- Operation Management
- Inventory Management
- Data analysis and reporting
- SAP, JDA and Warehouse Management System
- Key Performance Indicators (KPIs)
- Critical Thinking
- SOP Development
- Workflow optimization
- Gemba Walk
- Logistics planning
Certification
- OSHA Certified
- Six Sigma: Black Belt Certification
- ISO 9001 2015 Certification
- Dangerous Good Certification
- Heart saver First Aid CPR AED
Timeline
Operations /Inventory Management Supervisor
Syncreon
07.2021 - Current
Customer Service Representative
Syncreon
12.2019 - 07.2021
Quality Assurance Specialist
Syncreon
07.2017 - 12.2019
Warehouse Supervisor
United Natural Food
05.2015 - 07.2017
Shipping & Receiving Team Lead
Walmart Distribution Center
10.2013 - 05.2015
High School Diploma -
Riverdale Highschool