Nyesha Mitchell
Milwaukee,WI
Summary
Proven leader in streamlining operations, evidenced by enhanced dispatch efficiency at West Allis Heating, Cooling, Plumbing, & Electrical. Excelled in fostering team collaboration and improving customer satisfaction through effective communication and strategic workflow planning. Skilled in transportation knowledge and staff training, significantly boosting operational productivity and safety compliance.
Overview
4
4
years of professional experience
Work History
Dispatch Manager
West Allis Heating, Cooling, Plumbing, & Eletrical
05.2023 - Current
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Store Manager
Advance Auto Parts
09.2020 - 04.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Charles B Whitnall
Greenfield, WISkills
Transportation knowledge
Workflow Planning
Route Planning
Phone dispatch
Staff Training and Development
Customer Communication
Schedule Coordination
Employee Performance Reviews
Daily reports
Timeline
Dispatch Manager
West Allis Heating, Cooling, Plumbing, & Eletrical
05.2023 - Current
Store Manager
Advance Auto Parts
09.2020 - 04.2023
High School Diploma -
Charles B Whitnall
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