Nyesha Moore-Samad

· Work closely with C-Suite executives to develop and implement targeted strategies to reach specific teams.

· Create engaging and effective communications, as well as visually appealing marketing materials, to achieve strategic objectives and maintain branding.

· Boost brand awareness by developing and implementing strategic marketing campaigns.

· Research, create, and present communication plans to support internal marketing programs.

· Develop and initiate projects, manage cost, and monitor performance.

· Manage event planning, budget, and logistics that increase brand visibility.

· Streamline internal communication processes, leading to improved collaboration between departments for more efficient project completion.

· Capture events and navigate social media for industry-related items to develop meaningful content to share with followers.

· Nurture and build relationships with vendors, venues, and industry contacts to obtain best pricing and services for events.

· Collaborate with cross-functional teams to ensure seamless integration of acquired assets into existing operations.

· Secure significant corporate sponsorships from vendors, raising over $100,000, for global conferences, while elevating event profile.

Duties

· Liaised between agents and various departments throughout the organization to promote continuous share of information required for job tasks.

· Assisted both agents and clients to achieve organizational goals.

· Resolved caller issues quickly and thoroughly, assisting callers to achieve organizational goals of retention and business growth.

Achievements

· Consistently promoted current service leads, marketing campaigns, and additional offer promotions, resulting in leads for agents with growth benefits for the business.

· Determined areas for improvement and implemented processes to alleviate problems in the area of variances, as well as presented visual presentations.

· 100% completion of time sensitive projects and work assignment deadlines relating to training, variances, and payments.

· Developed outstanding skills in project management and delivering presentations through determination, hard work, and shadowing senior management.

· Implemented process improvements in areas that were underperforming.

Duties

· Retained clients by utilizing negotiations skills.

· Performed conflict-management via problem solving and interpersonal communication.

· De-escalated interactions via product positioning.

· Executed persuasive selling, while creating future business opportunities

· Developed and managed the growth of an assigned territory through collaboration with sales and marketing (June 2016- March 2017).

Achievements

· Two-year recipient of the President's Service Volunteer Award, awarded by AT&T and the President of the United States of America, for volunteer work performed outside of the company.

· Participated in think tanks, procedural development, implementation and change, as well as project management.

· Implemented strategies which resulted in over 200% growth of goal attainment.

· Goal attainment of 100% in every key metric during the entire period of employment.

· Quota attainment over 100% during the entire period employment.

· Retained 65% of clients through changing atmospheres by quickly and professionally resolving customer issues.