Nyesha Sims
Albany,Georgia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
ResCare Community Living
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
New Patient Scheduler Phone/Chat
Aspen Dental WFH
11.2021 - 01.2024
- Communicated effectively with patients regarding appointment times, cancellations and rescheduling policy, payment options
- Adhered to HIPAA regulations at all times when handling confidential patient information
- Scheduled appointments for new patients by voice and chat
- Answers incoming customer live chats regarding website navigation issues, appointment questions, and general patient concerns
Front End Team Lead
Sam's Club
07.2017 - 09.2021
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities
- Delegated tasks to team members according to project requirements and employee strengths
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
Crew Member
Wendy's
07.2014 - 06.2017
- Operated drive-thru window efficiently while ensuring accuracy of orders, taking payments, and delivering food in a timely manner
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Lee County High School
Leesburg, Georgia05.2017
Skills
- Customer service
- Leadership
- Sales Experience
- Time management
- Computer Literacy
- Microsoft word
- Verbal Communication
- Maintaining records
- File Organization
- Reception duties
Timeline
Administrative Assistant
ResCare Community Living
04.2024 - Current
New Patient Scheduler Phone/Chat
Aspen Dental WFH
11.2021 - 01.2024
Front End Team Lead
Sam's Club
07.2017 - 09.2021
Crew Member
Wendy's
07.2014 - 06.2017
High School Diploma -
Lee County High School
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