Obtaining a position that allows me to achieve my full potential while demonstrating a strong work ethic. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
Smoothie King
10.2008 - 01.2011
Handled a combination of duties to maintain high standard of business
Managed a crew of 4
Made schedules for employees
Maintain standards for closing at night
Assist customers with their needs
Cashed customers out once they were ready
Inventoried store once a month
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Early Head Start
Open Arms
01.2011 - 12.2015
Aided early head start aged children in basic education
Taught numbers, colors, shapes, and common word usage
Started basic words in Spanish language
Taught children computer familiarity through age-appropriate games
Developed techniques to promote learning
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Lead Teacher
Sunbrook Academy
01.2016 - 11.2018
Aided early head start aged children in basic education
Taught numbers, colors, shapes, and common word usage
Started basic words in Spanish language
Taught children computer familiarity through age-appropriate games
Developed techniques to promote learning
Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Lead Teacher
The Clifton School (CDC)
11.2018 - 01.2020
Aided early head start aged children in basic education
Taught numbers, colors, shapes, and common word usage
Started basic words in Spanish language
Taught children computer familiarity through age-appropriate games
Developed techniques to promote learning
Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Lead Teacher
The Learning Experience of Huntersville
09.2020 - 07.2023
Aided early head start aged children in basic education
Taught numbers, colors, shapes, and common word usage
Started basic words in Spanish language
Taught children computer familiarity through age-appropriate games
Developed techniques to promote learning
Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
Planned and implemented different daily activities to enhance overall development and growth of every student.
Correctional Officer II
Piedmont Correctional Institute
01.2023 - 04.2024
Supervising inmates
File reports
Report inmate behavior
Contraband checks
Monitor activities
Handle altercation or deadly incidents in a timely manner while holding the values of a corrections officer
Maintain order
Make sure offenders adhere to housekeeping rules
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Customer Service
CVS Pharmacy
01.2022 - 09.2024
Provide a unique and personal customer experience
Focused on friendly interactions and a helpful attitude on the sales floor
Work the register or assisting at the ACO
Split shift in Pharmacy when needed
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
Described product and service details to customers to provide information on benefits and advantages.
Explained online self-help options to customers to promote additional and after-hours support choices.
Probation Officer Intern
North Carolina Department of Corrections
06.2024 - 09.2024
Strengthened relationships with local law enforcement agencies through regular communication and collaboration on cases involving probationers.
Participated in ongoing professional development training to stay current on best practices within the field of community corrections.
Provided crisis intervention support for probationers experiencing personal challenges that may have impacted their ability to comply with the terms of their probation plan.
Facilitated offenders'' reintegration into society by providing resources, guidance, and support in areas such as employment, education, and housing.