Summary
Overview
Work History
Education
Skills
Timeline
Generic

NYESHIA F. BANKS

Humble,TX

Summary

Experienced with assisting passengers with mobility challenges in various settings. Utilizes strong communication skills to ensure clear and compassionate interaction with passengers. Knowledge of safety protocols and best practices to maintain secure and comfortable environment for all.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

7
7
years of professional experience

Work History

Wheelchair Agent

Unifi
09.2021 - Current
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.

General Manager

Tommy's Express Car Wash
03.2018 - 06.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Business Administration

City Colleges of Chicago
Chicago, IL
05-2008

Skills

  • Wheelchair navigation
  • Disability awareness
  • Safety awareness
  • Professionalism and courtesy
  • Customer service
  • Active listening
  • Critical thinking
  • Leadership and team building
  • Problem resolution
  • Team player

Timeline

Wheelchair Agent

Unifi
09.2021 - Current

General Manager

Tommy's Express Car Wash
03.2018 - 06.2021

Business Administration

City Colleges of Chicago
NYESHIA F. BANKS