Adriana Evan’s

.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Participated in training programs to enhance product knowledge and customer service skills.

• Greeted customers and provided friendly customer service.
• Operated cash registers to process payments for goods and services.
• Balanced cash drawers at the end of each shift.
• Assisted customers with locating merchandise within the store.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Informed customers about product pricing and answered questions regarding products and services available in the store.
• Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
• Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
• Assisted co-workers with tasks as needed to ensure smooth operations of the store.

• Managed time efficiently while providing quality service within established deadlines.
• Proofread, edited and revised translated documents.
• Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Set up and activated customer accounts.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.