Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nyetajhia Critney

Richardson,TX

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Clinic Practice Perf Coordinator

Wellmed At McKinney- South
10.2021 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Tracked records, filed documents, and maintained client communication to manage office activities.
  • Coached employees through day-to-day work and complex problems.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
  • Assisted in recruitment efforts, coordinating interviews, and managing onboarding activities for new hires effectively.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
  • Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized spaces, materials, and catering support for internal and client-focused meetings.
  • Organized meetings for executives and coordinated the availability of conference rooms for participants.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Built a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Intermediate knowledge of working with Microsoft Office with a focus on Excel
  • Mastered ICD-10 and CPT coding
  • Expert in computer literacy in electronic health record
  • Proven excellent communication and customer service skills

Back Office Lead Medical Assistant

Mercy Family Center
06.2021 - 10.2021
  • Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
  • Precepted newly hired medical assistants to train each other on office procedures and important tasks.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Met operational targets consistently by guiding and motivating the medical assistant team to effectively handle administrative and clinical needs.
  • Enforced department policies and procedures to keep the team operating effectively and delivering top-notch care.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
  • Improved the accuracy of billing processes by diligently verifying insurance information and coding procedures.

Medical Assistant

Texas Health Adult Care
03.2020 - 06.2021
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Supported diagnostic processes with the proficient collection of specimen samples for laboratory testing purposes.
  • Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.

Medical Assistant

Wellphat
08.2019 - 03.2020
  • Obtained the client's medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.

Medical Assistant Volunteer

Wellphat
03.2017 - 08.2019
  • Supported physicians during procedures, ensuring proper equipment preparation and sterilization for optimal results.
  • Contributed to high-quality care by obtaining vital signs and conducting preliminary assessments for physician review.
  • Assisted in the implementation of new healthcare programs, improving accessibility of services for underserved populations.
  • Assisted medical professionals in administering treatments for enhanced patient outcomes.
  • Facilitated seamless communication between patients and healthcare providers, acting as a reliable liaison.
  • Managed inventory levels of essential supplies, ensuring availability when needed.
  • Provided emotional support to patients during difficult medical experiences, fostering trust and rapport within the clinical setting.
  • Demonstrated adaptability by quickly learning new software applications for streamlined data entry and record management tasks.

Lead Medical Assistant

ODYSSEY HOUSE
05.2016 - 05.2017
  • Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Medical Assistant

EAST JEFFERSON HOSPITAL
08.2015 - 12.2016
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Assisted in revenue growth by verifying insurance eligibility, collecting co-payments, and reconciling daily financial transactions.
  • Improved interdepartmental collaboration through effective coordination of patient referrals to specialists or diagnostic services.
  • Provided prompt, polite, and professional in-person and telephone customer service.
  • Coordinated patient scheduling, check-in, check-out, and billing payments.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation promptly.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Medical Assistant

OCHSNER MAIN CAMPUS HOSPITAL
07.2013 - 08.2016
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Prepared examination rooms with necessary tools and instruments before each appointment, enabling smooth transitions between patients.
  • Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
  • Supported diagnostic processes with the proficient collection of specimen samples for laboratory testing purposes.
  • Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
  • Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physicians.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Education

Bachelor of Science - Healthcare Administration- Healthcare Information

Capella University
Minneapolis, MN
05.2024

Skills

  • Data Entry
  • Medical Terminology
  • Mastered ICD-10 and CPT coding
  • Phlebotomy and Lab Procedures
  • Medication Administration and Management
  • Infection Control and Sterilization
  • Medical Equipment Maintenance and Troubleshooting
  • Patient Education and Counseling
  • Intermediate knowledge of working with Microsoft Office & Excel
  • Expert in computer literacy in electronic health record
  • HIPAA Compliance and Regulations
  • Leadership and Team Management
  • Problem-solving and Critical Thinking
  • Time Management and Prioritization
  • Insurance Verification
  • Documentation and Recordkeeping
  • Motivational Leadership
  • Goal Setting
  • Quality Assurance
  • Staff Development and Training

Certification

  • Register Medical Assistant, Kenner Healthcare Institute- October 2015

Timeline

Clinic Practice Perf Coordinator

Wellmed At McKinney- South
10.2021 - Current

Back Office Lead Medical Assistant

Mercy Family Center
06.2021 - 10.2021

Medical Assistant

Texas Health Adult Care
03.2020 - 06.2021

Medical Assistant

Wellphat
08.2019 - 03.2020

Medical Assistant Volunteer

Wellphat
03.2017 - 08.2019

Lead Medical Assistant

ODYSSEY HOUSE
05.2016 - 05.2017

Medical Assistant

EAST JEFFERSON HOSPITAL
08.2015 - 12.2016

Medical Assistant

OCHSNER MAIN CAMPUS HOSPITAL
07.2013 - 08.2016

Bachelor of Science - Healthcare Administration- Healthcare Information

Capella University

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Nyetajhia Critney