Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nygeria Gregg

Florence

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Marion County Detention Center Access Control

Marion Correctional Institution
04.2024 - Current

As a civilian access control clerk, your duties involve managing access to restricted areas, verifying identities, issuing badges, maintaining records, and enforcing security protocols, while also performing general office tasks .
· Answer phone lines which come into Central Control.
· Maintain accurate Detention Center logs.
· Proficient usage of a 2-way radio system within the Detention Center.
· Utilizing the Jail Management System.
· Monitoring multiple closed circuit cameras within the Detention Center.

Caregiver

Comfort Keepers
11.2024 - 03.2025

A caregiver job description outlines the responsibilities of providing assistance and support to individuals with daily living activities, including personal care, meal preparation, medication management, and companionship

• Bathing and Grooming: Assisting with showering, dressing, and maintaining personal hygiene.
• Mobility Assistance: Helping with walking, transfers, and using assistive devices.
• Managing Incontinence: Providing assistance with toileting and managing incontinence.
• Dressing and Undressing: Helping with putting on and taking off clothes
• Meal Preparation: Planning, preparing, and serving meals, ensuring proper nutrition and hydration.
• Grocery Shopping and Errands: Purchasing groceries, running errands, and managing household tasks.
• Light Housekeeping: Maintaining a clean and safe living environment.
• Laundry: Washing, drying, and folding clothes.
• Transportation: Driving to appointments, shopping, or other activities.

Camilla home care
05.2022 - 09.2024
  • Helps people with daily tasks, such as personal care, household chores, and medication management
  • They also provide companionship and emotional support

Returns Associate

QVC Distribution Center
08.2023 - 05.2024
  • Streamlined return procedures for faster processing times, improving overall efficiency in the department
  • Provided customer feedback to management and identified areas of improvement for products and services
  • Developed and actualized customer service initiatives to decrease wait times

Sales Lead Keyholder

Refuel
03.2023 - 08.2023
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust
  • Improved customer service by projecting friendly and knowledgeable attitude
  • Opened inventory boxes and restocked shelves
  • Recommended complementary purchases to customers, increasing revenue

Cashier

Bojangles' Famous Chicken 'n Biscuits
09.2018 - 08.2023
  • Utilized product knowledge of foods and beverages to make suggestions to customers
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers
  • Operated cash register to record transactions accurately and efficiently
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers

Front End Cashier

Walmart
03.2021 - 07.2023
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles
  • Mentored new team members on sales software system operation
  • Maintained organized and orderly front end and removed carts, baskets, and debris
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked

Education

High School Diploma -

Wilson High School
Florence, SC
06.2021

Skills

  • Shipping procedures understanding
  • Promotional support
  • Multi-line phone talent
  • Estimating
  • Key holder experience
  • Money Handling
  • Team Leadership
  • Customer Service
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Caregiver

Comfort Keepers
11.2024 - 03.2025

Marion County Detention Center Access Control

Marion Correctional Institution
04.2024 - Current

Returns Associate

QVC Distribution Center
08.2023 - 05.2024

Sales Lead Keyholder

Refuel
03.2023 - 08.2023

Camilla home care
05.2022 - 09.2024

Front End Cashier

Walmart
03.2021 - 07.2023

Cashier

Bojangles' Famous Chicken 'n Biscuits
09.2018 - 08.2023

High School Diploma -

Wilson High School
Nygeria Gregg