Nyia Green
Muskogee
Summary
Proven leader at Tropical Smoothie Cafe, adept in POS system operation and team leadership, significantly enhancing customer satisfaction. Expert in training and motivating staff to exceed operational standards while maintaining a safe, efficient workspace. Demonstrates exceptional problem-solving abilities and a positive attitude, ensuring smooth shift operations and minimal cash discrepancies. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2
2
years of professional experience
Work History
Shift Leader
Sugar Llamas
01.2024 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Leader
Tropical Smoothie Cafe
01.2022 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
Northeastern State University
Tahlequah, OK05.2026
High School Diploma -
Muskogee High School
Muskogee, OK05.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Training Assistance
- Flexible Schedule
- POS System Operation
Timeline
Shift Leader
Sugar Llamas
01.2024 - 06.2024
Shift Leader
Tropical Smoothie Cafe
01.2022 - 01.2024
Northeastern State University
High School Diploma -
Muskogee High School
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