Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyia Tracey

Pasadena

Summary

With excellent customer service experience, I strive to reach goals and work proficiently towards absolute customer satisfaction. I offer strong and effective communication skills on/off the phone while successfully completing multiple tasks.

My work experience brings the ability to quickly master new product knowledge, softwares, and systems. I possess great reliability, great character, and a wonderful work ethic. I do have upcoming plans to further my education , with a strong desire to enter the healthcare field.

Overview

2
2
years of professional experience

Work History

Customer Service Sales Associate

Michaels Arts and Crafts
05.2022 - 12.2023

Managed cash transactions efficiently.

Delivered support and advised customers on product choices.

Performed assessments of stock levels.

Managed fulfillment of store-to-customer orders.

Contributed to fostering a cooperative and productive team environment.

Delivered quality assistance for callers during multitasking.

Maintained a neat, clean, and orderly store.

Conducted weekly in-store interactive classroom events for customers.

Enhanced overall satisfaction by providing consistent support both at the register and on the Sales floor.

Education

High School Diploma -

Chesapeake High School
Pasadena, MD
06.2022

Skills

  • Customer service
  • Time management
  • Goal oriented
  • Problem-solving
  • Data entry
  • Incoming call management
  • Customer complaint resolution
  • Teamwork and collaboration
  • Cash handling
  • Multitasking Abilities
  • Reliability
  • Customer satisfaction

Timeline

Customer Service Sales Associate

Michaels Arts and Crafts
05.2022 - 12.2023

High School Diploma -

Chesapeake High School