Nyiah Wilkins
Maplewood,NJ
Summary
To seek and maintain position that offers challenges utilizing organizational skills, excellent time management and problem-solving skills.
I am Hardworking with commitment to finishing jobs quickly and accurately. Ready to help team achieve company goals while working well together.
Overview
8
8
years of professional experience
Work History
Data Entry Specialist
URBAN RECOVERY
10.2020 - 07.2021
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into databases with speed and accuracy.
- Reviewed and updated client files and database information to maintain accurate records.
- Supported and managed multiple locations.
- Added documents to file records and created new records to support filing needs.
- Tracked and maintained records for OASAS.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Organized, sorted and checked input data against original documents.
- Reviewed completed work for compliance with regulations.
- Verified accuracy of data before transcribing.
- Corrected data entry errors and reported to management.
Data Entry Operator
ELEV8 CENTERS
Manhattan, NY
10.2020 - 07.2021
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into databases with speed and accuracy.
- Reviewed and updated client files and database information to maintain accurate records.
- Supported and managed multiple locations.
- Added documents to file records and created new records to support filing needs.
- Tracked and maintained records for OASAS.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Organized, sorted and checked input data against original documents.
- Reviewed completed work for compliance with regulations.
- Verified accuracy of data before transcribing.
- Corrected data entry errors and reported to management.
RECOVERY COACH/CASAC-T
ELEV8 CENTERS
06.2018 - 10.2020
- Gathered information about useful resources and helped coordinate groupsto support recovery goals for 70+ men. and individual sessions with patients.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Developed and implemented individualized treatment plans.
- Transported clients to and from meetings, meals, and activities.
- Upheld strict safety standards and achieved challenging scheduling with smooth oversight of daily launches and landings. during COVID.
- Filled in for Medical Team when short staffed to monitor vitals ,and performed diabetic tests for those needed.
- Arrived to work in timely manner while living in different state .
Customer Service Representative
GSI Commerce
11.2005 - 09.2009
- Maintained customer satisfaction with 23 Different departments focusing on customer needs and resolving concerns with online website.
- Answered customer telephone calls promptly.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Computer And Information Sciences
CALDWELL COLLEGE
Caldwell, NJ06.2019
CREDENTIALED ALCOHOLISM AND SUBSTANCE ABUSE COUNS - Addiction Counseling
RECOVERIES R US
Manhattan02.2019
CERTIFIED HOME HEALTH AID AND NURSING ASSISTANT - Nursing Assistance
PARTNERS IN CARE
Manhattan, NY05.2018
No Degree - Computer Networking
KEISER UNIVERSITY
Melbourne, FL06.2002
High School Diploma -
Cedar Grove High School
Cedar Grove, NJ06.1998
Skills
- Patient Admission and Discharging
- Information Updates
- Call Control
- Document Management and Storage
- Data Input
- Office Supplies and Inventory
- Customer Inquiries
- Client Information Databases
- Observational Information
- Updating Client Data
- Critical Thinking
- Maintains confidentiality
- Professional and mature
Timeline
Data Entry Specialist
URBAN RECOVERY
10.2020 - 07.2021
Data Entry Operator
ELEV8 CENTERS
10.2020 - 07.2021
RECOVERY COACH/CASAC-T
ELEV8 CENTERS
06.2018 - 10.2020
Customer Service Representative
GSI Commerce
11.2005 - 09.2009
No Degree - Computer And Information Sciences
CALDWELL COLLEGE
CREDENTIALED ALCOHOLISM AND SUBSTANCE ABUSE COUNS - Addiction Counseling
RECOVERIES R US
CERTIFIED HOME HEALTH AID AND NURSING ASSISTANT - Nursing Assistance
PARTNERS IN CARE
No Degree - Computer Networking
KEISER UNIVERSITY
High School Diploma -
Cedar Grove High School
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